Tamara Balikoff
Yarrabilba,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
GWA Group Limited
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed accurate order entry and data verification.
Customer Solution Specialist
Probe Group
06.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved customer interaction and feedback collection.
- Implemented time-saving strategies to expedite resolution of customer concerns.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
Store Manager
SUBWAY®Restaurants
02.2020 - 06.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Crew Trainer
McDonald's
01.2015 - 02.2020
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Pimpama State Secondary College
11.2017
Skills
- Flexible and Adaptable
- Decision-Making
- Task Prioritization
- Good Telephone Etiquette
- Calm Under Pressure
- Customer Relations
- First Aid/CPR
- Cultural Awareness
- Microsoft 365 Dynamics
- Attention to Detail
- Organization and Time Management
- Teamwork and Collaboration
Certification
- Certificate III in Retail Operations
- Certificate II in Electrotechnology
Timeline
Customer Service Agent
GWA Group Limited
02.2024 - Current
Customer Solution Specialist
Probe Group
06.2022 - 02.2024
Store Manager
SUBWAY®Restaurants
02.2020 - 06.2022
Crew Trainer
McDonald's
01.2015 - 02.2020
Pimpama State Secondary College
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