Tamara Bartyn
Lang Lang,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Abz Pizza And Fish And Chips
03.2021 - Current
- Oversee staff training on proper procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with staff and owner, sharing pertinent information about store performance and requesting support when needed.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized sales through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Work Placement- Sales Assistant
Solar Emporium
02.2022 - 11.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Established rapport with customers using active listening and interpersonal skills.
- Developed strong rapport with customers and created positive impression of business.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Fielded customer questions to share information about products, availability, and pricing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Researched new clients for sales team, inputting contact information into Dataforce.
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certificate III - Hospitality
Chisholm Institute
Dandenong, VIC10.2023
Year 11 High School Certificate -
Koo-wee- Rup Secondary College
Koo-Wee-Rup, VIC12.2022
Skills
- Friendly and Positive
- Employee Scheduling
- Team motivation
- Quality Assurance
- Customer Retention
- Customer Service
- Direct Sales
- Accurate Cash Handling
- Store operations
- Decision-Making
- Team Development
- Sales expertise
- Customer Relations
References
Abdullah Issa- Abz Pizza (owner)
1/154-156 Station Street
Koo-Wee-Rup 3981
ph: 0411 788 676
Michelle Norrey- Solar Emporium (National sales manager)
16 Fastline rd
Truganina 3029
ph: 0488 253 727
Timeline
Work Placement- Sales Assistant
Solar Emporium
02.2022 - 11.2022
Store Manager
Abz Pizza And Fish And Chips
03.2021 - Current
Certificate III - Hospitality
Chisholm Institute
Year 11 High School Certificate -
Koo-wee- Rup Secondary College
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