Tamara Bayaidah
Paddington
Summary
Organized, motivated and reliable professional with varied experience in administrative roles. Dedicated to increasing overall efficiency and maintaining organised systems, whilst delivering excellent customer service. Works effectively both in a team and independently.
Overview
8
8
years of professional experience
Work History
Human Resources Staffing Associate
ZS Management Consultant Company
09.2021 - 03.2023
- Created reports, analysed data and investigated low utilization of consultants.
- Responsible for managing the staffing of 22 summer interns. I received positive feedback and as a result I was entrusted with taking on the technology subspace team, which included 40+ consultants and managers.
- Created a tracker that allowed me to effectively organize, track and follow up on the multiple projects I was responsible for staffing. This tracker was then adopted by my team.
- Using my creativity and problem solving skills I created a weekly report that allowed managers to see who had capacity outside of their teams, so that they could fill their own short term ad hoc staffing needs. This increased utilization across ZS in Europe and also reduced the amount of requests Staffing Partners were receiving, enabling them to focus on more challenging staffing requests.
- Adept at learning quickly and to tight deadlines. Prior to ZS I had minimal Excel knowledge and within my first week at the company I created 3 large reports using pivot tables and excel which was presented to leadership. I received positive feedback from my manager.
- Effectively communicated and worked with multiple teams, clients and Staffing Partners. Handled challenging conversations with managers who were not following the staffing process and realigning them with staffing expectations.
Fraud Analyst
TSYS, Virgin Money Credit Cards
07.2020 - 08.2021
- Investigated potential credit card fraud cases based on information received from the fraud detection system, including money laundering and first party fraud.
- Analyzed several aspects of account history, to include payment and transaction history. Contacted customers and merchants to obtain additional information regarding fraudulent charges and liaised with the police and the Complex Fraud department where necessary.
- Followed procedure to secure accounts that had been taken over by a fraudulent party. This sometimes involved calming distressed customers.
- Maintained accurate and complete documentation of all information necessary for the investigation
- Worked quickly to meet timed SLA deadlines to clear high priority queues where suspicious account activity has been flagged. Depending on the case I could take anywhere between 15-35 calls/hour.
Receptionist
Bannatyne Health Club And Spa
10.2019 - 07.2020
- Delivered excellent customer service and greeted all members and guests with a warm welcome.
- Scheduled spa appointments and spa days. Checked in spa guests, completed transactions and delivered tours of the facilities
- Kept the reception area clean, neat, organized and fully stocked
- Handled complaints and resolutions
- Met a set quota of DDR call per day to customers overdue with their membership payments.
Retail Assistant
Rebel Sports
04.2019 - 08.2019
- Provided excellent customer service to customers, including resolving complaints.
- Managed all cash handling procedures
- Supported the online department with locating products, packing and processing orders
- Analysed data on the movement of stock to determine product location and system discrepancies and amend accordingly.
Retail Assistant
Lululemon Athletica
09.2018 - 01.2019
- Provided excellent customer service and built memorable customer relationships - I spoke to a customer who was apprehensive about starting yoga and told her about the free Lululemon yoga classes on Sundays and offered to go with her. She accepted and since became a regular customer and yogi.
- Working in a tourist hotspot I worked efficiently and proactively to keep up with the demands of the shop. This involved keeping the stock room in order and utilizing quiet periods to restock items that looked low on the shop floor.
Supervisor
Boost Juice Bars
07.2015 - 07.2017
- Responsible for the day to day running of the store, including cash handling procedures, ordering stock, training new employees and organizing out reach days to promote the business.
Education
Bachelor of Science - Criminology
University of Southampton
06.2017
A Levels -
St Pauls Catholic School
06.2014
GCSE -
Meadfurlong Secondary School
06.2012
Skills
- Adaptable
- Customer service skills
- Communication
- Organization
- Time management
- Adaptable
- Quick learner
- Detail orientated
- Reliable
- Stakeholder management
- Expectation setting
- Microsoft, Excel, PowerPoint, Outlook
Volunteering
Jersey Road Veterinary Clinic | July 2023 – Present | Woollahra
- Volunteering as part of my placement whilst I study Certificate III in animal studies and Certificate IV Veterinary Nursing at TAFE.
SAFE Cat Shelter | May 2023 – Present | Roseville
- Tend to the cats including cleaning out cages and providing food and water.
- Monitoring and observing cats for signs of illness or injury and recording/reporting symptoms to the supervisor.
- Socialising anxious and aggressive cats to increase their chances of being adopted.
Criminon - Distance Learning Tutor For Offenders | May 2020 – August 2021
- Tutored up to 20 offenders at a time on Laser Accredited courses including ‘Restoring Self Respect' and ‘Overcoming Addiction'.
- Provided feedback and maintained organized records to be used for parole hearings.
- I contributed to a total of 82 letters being sent out, 218 lessons being marked and 7 course completions.
Winter Night Shelter | November 2019 – January 2020
- Part of a team providing food and accommodation to the homeless.
- Facilitated a friendly environment that made those who attended the shelter feel comfortable and safe.
Timeline
Human Resources Staffing Associate
ZS Management Consultant Company
09.2021 - 03.2023
Fraud Analyst
TSYS, Virgin Money Credit Cards
07.2020 - 08.2021
Receptionist
Bannatyne Health Club And Spa
10.2019 - 07.2020
Retail Assistant
Rebel Sports
04.2019 - 08.2019
Retail Assistant
Lululemon Athletica
09.2018 - 01.2019
Supervisor
Boost Juice Bars
07.2015 - 07.2017
Bachelor of Science - Criminology
University of Southampton
A Levels -
St Pauls Catholic School
GCSE -
Meadfurlong Secondary School
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