Tamara Bednarskaya
Gold Coast
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Dust Search Cleaning
01.2015 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Created and reviewed invoices to confirm accuracy.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Assistant
Spotlight
02.2008 - 09.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Manager
BHF Watersports
06.2003 - 07.2007
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed and offered unique discount options to drive interest in services.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
Customer Service Manager
KHB LES
12.1987 - 06.2001
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Languages, Literature And History
Pedagogical Institute Pacific National University
Khabarovsk, Russian Federation06.1982
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Cash Handling
- Excellent time management skills
- Complaint resolution
- Account Management
- Deadline-oriented
Timeline
Customer Service Manager
Dust Search Cleaning
01.2015 - 05.2016
Sales Assistant
Spotlight
02.2008 - 09.2010
Customer Service Manager
BHF Watersports
06.2003 - 07.2007
Customer Service Manager
KHB LES
12.1987 - 06.2001
Bachelor of Arts - Languages, Literature And History
Pedagogical Institute Pacific National University
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