Tamara Bell
Cairns,QLD
Summary
Proven leader in high-stakes environments, I excelled at Skytrans Airline by enhancing operational efficiency and team performance, achieving notable increases in customer satisfaction. Skilled in problem-solving and team building, my approach to safety and quality control measures significantly improved service delivery. My background also includes expertise in staff training and performance monitoring, ensuring peak operational standards.
Overview
33
33
years of professional experience
Work History
Cabin Crew Manager
Skytrans Airline
06.2019 - Current
- Implemented quality control measures to ensure consistent delivery of high-quality services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Fostered safety-first culture, conducting regular training sessions and safety audits.
- Addressed and resolved conflicts within crew, promoting harmonious and collaborative work environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Enhanced team performance with regular training sessions and evaluations.
- Improved crew efficiency by implementing streamlined workflows and processes.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Conducted regular performance reviews, providing constructive feedback to promote continuous improvement of skills and competencies among the crew members.
Farm Manager
Bellavista P/l
01.2011 - 06.2018
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Managed livestock
- Land management/weed control/fencing
- Managed diverse farming operations
Promotional Events Controller
Emirates Airlines
02.2002 - 12.2003
- Boosted sales with targeted marketing strategies, innovative product displays, and engaging promotional events.
- Coordinated promotional events and product launches, successfully increasing community engagement and brand visibility.
- Enhanced brand image through consistent representation at various promotional events. Melbourne Cup/World series horse racing/FIFA world cup etc
Senior Flight Stewardess
Emirates Airlines
10.1997 - 11.2002
- Upheld company reputation for excellence by consistently exceeding customer expectations in terms of service quality.
- Conducted regular inventory checks of cabin supplies, anticipating replenishment needs to maintain adequate stock levels during flights.
- Adapted to diverse global cultures, allowing for seamless interactions with passengers from various backgrounds and nationalities.
- Resolved passenger complaints in a timely and professional manner, mitigating negative experiences and ensuring overall satisfaction.
- Enhanced teamwork among crew members through effective leadership strategies that facilitated open communication channels and fostered mutual respect.
- Ensured flight safety by conducting thorough pre-flight checks and adhering to strict safety protocols.
Pharmacy Assistant
Amcal Pharmacy
02.1992 - 05.1996
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
Education
Certificate III Individual Support -
TAFE QLD
Caboolture, QLD01-2018
High School Diploma -
Fairholme College
Toowoomba, QLD11-1990
Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Operational Efficiency
- Team building
- Health and Safety Regulations
- Recruitment and hiring
- Scheduling
- Staff Training
- Time management abilities
- Performance monitoring
Timeline
Cabin Crew Manager
Skytrans Airline
06.2019 - Current
Farm Manager
Bellavista P/l
01.2011 - 06.2018
Promotional Events Controller
Emirates Airlines
02.2002 - 12.2003
Senior Flight Stewardess
Emirates Airlines
10.1997 - 11.2002
Pharmacy Assistant
Amcal Pharmacy
02.1992 - 05.1996
Certificate III Individual Support -
TAFE QLD
High School Diploma -
Fairholme College
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