Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Blankers

Toowoomba,QLD

Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Overview

25
25
years of professional experience

Work History

Retail Sales Assistant

Eureka Furniture
03.2023 - 11.2024
  • Supported Store Manager with the daily run of store
  • Set up and merchandising of store
  • Assisted customers with prompt and polite support in-person.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Monitored sales floor and merchandise displays to ensure presentable condition.
  • Worked closely with team members to solve problems and handle customer concerns.
  • Kept store area clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Sales Assistant

Jeanswest
08.2020 - 03.2023
  • Supported manager with Daily run of store
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Sales Assistant

Rockmans
02.2018 - 08.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Retail Sales Assistant

Salvation Army
02.2015 - 08.2018
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced and organised cash register by handling cash, counting change and storing coupons.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganising products.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Answered customer questions regarding merchandise and pricing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Assisted customers by answering questions and fulfilling requests.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Balanced and organised cash register by handling cash, counting change and storing coupons.

Retail Sales Assistant

Country Lane
08.2006 - 10.2009
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Offered each customer personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced and organised cash register by handling cash and counting change.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganising products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Answered customer questions regarding merchandise and pricing.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with Store Manager to solve problems and handle customer concerns.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Folded and arranged clothing and decorative merchandise in attractive displays to drive sales.

Child Care Professional

PipSqueaks Child Care Centre
08.2006 - 10.2009
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Created and implemented diverse educational strategies to boost development.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Managed safety and security of all children under care.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Monitored entrances and exits to maintain safety and organised environments.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Met with parents about daily activities, positive developments and issues.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.

Child Care Professional

ABC Child And Education
01.2000 - 06.2006
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Created and implemented diverse educational strategies to boost development.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Managed safety and security of all children under care.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Met with parents about daily activities, positive developments and issues.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.

Retail Sales Assistant

LifeLine
01.2000 - 02.2004
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced and organised cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganising products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Answered customer questions regarding merchandise and pricing.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.

Education

High School Diploma -

St Marys Catholic College
Cairns
12.1996

Certificate II Retail Operations -

T.A.F.E
Brisbane
12.2000

Diploma in Child Care -

T.A.F.E
Brisbane
12.1997

Skills

  • Stocking and replenishing
  • Point of sale knowledge
  • Product and service sales
  • Communication skills
  • Payment processing
  • Cash register operation
  • Sale expertise
  • Cash handling
  • Store opening and closing
  • Customer service
  • Organisation
  • Excellent communication skills
  • Customer service-oriented
  • Natural leader
  • People-oriented
  • Sales experience
  • Cash register familiarity
  • Credit card transactions
  • Strong work ethic
  • Active listening skills
  • Accurate money handling
  • Employee relations
  • Personable
  • Friendly demeanor
  • Motivated team player

Timeline

Retail Sales Assistant

Eureka Furniture
03.2023 - 11.2024

Sales Assistant

Jeanswest
08.2020 - 03.2023

Sales Assistant

Rockmans
02.2018 - 08.2020

Retail Sales Assistant

Salvation Army
02.2015 - 08.2018

Retail Sales Assistant

Country Lane
08.2006 - 10.2009

Child Care Professional

PipSqueaks Child Care Centre
08.2006 - 10.2009

Child Care Professional

ABC Child And Education
01.2000 - 06.2006

Retail Sales Assistant

LifeLine
01.2000 - 02.2004

High School Diploma -

St Marys Catholic College

Certificate II Retail Operations -

T.A.F.E

Diploma in Child Care -

T.A.F.E

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Tamara Blankers