Tamara Bubb

Energetically driving customer satisfaction at the Australian Taxation Office, I excel in problem-solving and customer service, significantly enhancing client experiences. Skilled in S1, S2, S5, and adept in relationship-building, my adaptability and quick software learning stand out. Skilled in utilizing computer systems and fostering team collaboration. I consistently deliver high-quality outcomes in fast-paced environments, demonstrating adaptability and emotional intelligence.

When on inbound calls for ERSB I actively listen to what the client needs help with on that occasion. Even if the client is only wanting some basic information on how to apply, I go through a checklist of their evidence to ascertain if it fulfils legislative requirements and direct them to relevant web pages. I like to do this before they apply, so they are not wasting their time waiting to be advised at a future date by the operative who processes their application. This achieves understanding and appreciation from the clients that we're being helpful, honest and trying to help them find the best solution for their needs.

• Mr Jordan Sharp, Peer Support/Team Leader, Australian Taxation Office – UMG, Jordan.Sharp@ato.gov.au, 0437119689
• Mr Lachlan Marshall, Team Leader, Australian Taxation Office – UMG, Lachlan.Marshall@ato.gov.au, 07 3853 4361

• Emotional Intelligence: ATO based online webinar, 10/31/23
• Professional Development L2: H & R Block Australia, 2023
• Income Tax Course: H & R Block Australia, 2022
• Vital First Aid: Advanced Medic Responder Course/ First Responder Training, 2018
• First Aid Officer: Basic First Aid, Emergency Life support, 2013 – 2022