Tamara Capogreco
West Lakes,SA
Summary
Dynamic Senior Manager with extensive experience at Bendigo Bank, excelling in strategic planning and operations management. Achieved significant process improvements, enhancing efficiency and customer satisfaction. Proven leader in cross-functional collaboration and talent development, fostering high-performing teams and driving organizational success through data-driven decision-making and effective communication.
Overview
11
11
years of professional experience
Work History
Senior Manager Lending Processing
Bendigo Bank
Adelaide, SA
07.2022 - Current
- Led strategic initiatives to enhance customer engagement and retention across multiple banking channels.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times for loan applications.
- Mentored Leaders, fostering a collaborative environment that promoted professional development and knowledge sharing.
- Collaborated with cross-functional teams to drive projects aimed at improving customer satisfaction metrics significantly.
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Team Manager Lending
Bendigo Bank
Adelaide, SA
01.2021 - 07.2022
- Led team in achieving operational goals through effective communication and collaboration.
- Streamlined processes to improve efficiency in daily banking operations and client interactions.
- Monitored team performance, providing feedback to ensure compliance with bank policies and procedures.
- Implemented strategies to enhance customer satisfaction and retention rates across service channels.
- Coordinated team schedules, optimizing resource allocation for peak service times and workload management.
- Fostered a positive work environment by mentoring employees and promoting professional development opportunities.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Coached junior team members, improving their skills and confidence in their roles.
Operations Team Manager
Bendigo Bank
Adelaide, SA
01.2015 - 07.2022
- Led daily operations to ensure seamless service delivery and adherence to compliance standards.
- Developed and implemented process improvements that streamlined workflows and enhanced team efficiency.
- Mentored team members, fostering a culture of continuous learning and professional growth.
- Analyzed operational metrics to identify trends, driving data-informed decisions for strategic initiatives.
- Managed resource allocation effectively, ensuring optimal utilization across various projects and tasks.
- Conducted regular performance reviews, providing constructive feedback to improve team productivity and morale.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
Education
SACE
Salisbury High School
Adelaide, SA1993
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Operations planning
- Talent development
- Organizational improvement
- Resource allocation
- Partnership development
- Human resources management
- Cross-functional team leadership
- Business performance management
- Influencing and negotiating
- Process improvement
- Problem-solving
- Decision-making
- Work Planning and Prioritization
- Employee development
- Negotiation and conflict resolution
- Excellent communication
- Multitasking
- Employee coaching and mentoring
- Managing operations and efficiency
Timeline
Senior Manager Lending Processing
Bendigo Bank
07.2022 - Current
Team Manager Lending
Bendigo Bank
01.2021 - 07.2022
Operations Team Manager
Bendigo Bank
01.2015 - 07.2022
SACE
Salisbury High School