Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Carty

Granville,QLD

Summary

Driven by strategic planning and exceptional communication, I enhanced employability for EPIC Assist clients through innovative resume development and workforce development strategies, achieving significant placement rates. My adeptness in case management and ability to foster teamwork underscore my commitment to delivering impactful results in fast-paced environments. Outgoing Employment Consultant with [Number] years of expertise in assisting job candidates pursuing suitable employment. Successful at helping clients determine what skills and experience to include in resumes. Motivated to help as many people as possible achieve career goals.

with Successfully reaching and exceeding KPI requirements and case management I would like to expand my skill set and knowledge in a new position that allows me to progress

Overview

17
17
years of professional experience

Work History

Employment Consultant

EPIC Assist
07.2022 - Current
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Reviewed, tracked and coordinated employment referrals.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Managed caseloads of up to 86 fortnightly clients in search of gainful employment.
  • Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
  • Interviewed clients and administered skills assessments to determine employability.
  • Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
  • Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
  • Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Delivered high-quality resume writing services, improving client competitiveness in the job market.
  • Utilized a strengths-based approach when advising clients on career options allowing them to capitalize on their unique skill sets in the job market.
  • Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
  • Trained, mentored and coached staff to improve performance and results for clients.
  • Evaluated the effectiveness of job search strategies for clients and adjusted them as needed to optimize results.
  • Developed job leads in order to increase placements.
  • Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
  • Recognized client employment barriers and devised strategies to resolve.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Conducted employer and community organization outreach to promote employment services.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Matched clients to open positions based on skills and work requirements.
  • KPI's, Case management, Data Entry, ESSweb, Job Ready

Food Beverage And Gaming Attendant

Maryborough Services And Citizens Memorial Club
01.2021 - 06.2022
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.

Food & Beverage Attendant

Hickory Bar And Grill
12.2017 - 03.2018
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.

Food, Beverage & Gaming Attendant

Maryborough RSL
02.2013 - 07.2017
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Sales Assistant Intern

French Hot Bread Shop
03.2011 - 02.2013
  • Supported visual merchandising efforts, creating eye-catching displays that promoted key products.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Enhanced customer satisfaction with attentive service and quick resolution of complaints.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
  • Provided exceptional support to fellow team members during peak hours or high-volume periods, ensuring smooth operations across all departments.
  • Maintained an organized and visually appealing store environment to attract and retain clientele.
  • Utilized client feedback to inform future sales strategies, tailoring approaches for improved outcomes.
  • Established rapport with customers using active listening and interpersonal skills.
  • Managed efficient cash register operations.

Sales Assistant

King Kong Sales
06.2007 - 12.2008
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.

Education

No Degree - Year 10

Maryborough Sate High School
Maryborough

Skills

  • Documentation skills
  • Resume development
  • Planning skills
  • Role Modeling
  • Strategic Planning
  • Monthly Reporting
  • Disability Services
  • Case Management
  • Workforce Development
  • Teamwork and Collaboration
  • Time Management
  • Multitasking Abilities
  • Excellent Communication

Timeline

Employment Consultant

EPIC Assist
07.2022 - Current

Food Beverage And Gaming Attendant

Maryborough Services And Citizens Memorial Club
01.2021 - 06.2022

Food & Beverage Attendant

Hickory Bar And Grill
12.2017 - 03.2018

Food, Beverage & Gaming Attendant

Maryborough RSL
02.2013 - 07.2017

Sales Assistant Intern

French Hot Bread Shop
03.2011 - 02.2013

Sales Assistant

King Kong Sales
06.2007 - 12.2008

No Degree - Year 10

Maryborough Sate High School

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Tamara Carty