Tamara Cooper
Woodberry,NSW
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at First Choice Liquor Market. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and boosting sales through effective upselling techniques. Committed to maintaining high standards of quality and safety in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Afternoon Shift Leader
First Choice Liquor Market
06.2022 - 08.2024
- Assisted in training new team members on operational procedures and safety protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Production Line Worker
Steggles
09.2018 - 02.2020
- Operated machinery to assemble products efficiently and accurately.
- Conducted quality checks to ensure compliance with safety standards.
- Collaborated with team members to streamline production processes.
- Maintained cleanliness and organization of workstations for optimal productivity.
- Followed production schedules to meet demanding deadlines consistently.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Conflict resolution
- Goal setting and tracking
- POS system operation
- Sales and upselling
- Attention to detail
- Time management
Accomplishments
- Leading NSW in charity fundraisers at First choice liquor market over 10k in second bite and MND.
Certification
RSA
Timeline
Afternoon Shift Leader
First Choice Liquor Market
06.2022 - 08.2024
Production Line Worker
Steggles
09.2018 - 02.2020
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