Tamara Danilovic

New Homes Sales Associate

• Supporting the New Homes Consultant.
• Managing a file load of 30.
• Greeting and liasing with clients.
• Taking new leads.
• Assisting and actioning customer queries both via email and phone.
• Inbound and outbound calls.
• Preparing documentation, finalising and sending through to clients.
• Investigating complaints and providing a resolution for the client.

Sales Coordinator

• Assisting the Regional Sales Managers with their weekly and monthly reporting.
• Completing various daily clerical tasks allocated daily for the Regional Sales Managers.
• Assisting the House and land Co-ordinator creating packages, liasing with land agents and assiting the sales team.
• Managing and training the sales associates.
• Organising and managing sales meetings and team building functions.
• Assisting with new display village agreements with the general counsel.
• Team leading when one of the Regional Manager's is on leave.
• Approving invoices for the display homes.
• Maintaining catalogue stock levels, coffee orders, milk orders and stationary orders for the display.
• Monthly inventory reports.
• Analysing competitor products and promotions.
• Leading training sessions for the sales associates.

• Assisting the principal, partner and senior associate managing their case load.
• Managing preparation for trial, mediation or negotiations with clients.
• Preparing briefs to counsel
• Assisted in settling disputes out of court by negotiation.
• Drafting, reviewing and amending letters of advice and memorandums of advice.
• Creating trusting relations with clients.
• Attending to legal research.
• Time recording through LEAP.
• File management through LEAP.
• Diary and email management.
• Meeting with clients and Counsel.
• Liasing with agents and banks regarding deceased estates.
• Collating and uploading files for deceased estates.
• Depositing original wills in safe custody.
• Making wills for clients.
• Completing workcover claim forms for clients.
• Sitting in on initial consultations and taking and uploading file notes.

Sales assistant

• Greeting and assisting customers.
• Returning and exchanging items for customers.
• Stocktake.
• Organising and maintaining the store.
• Assisting in sale set ups.
• Upselling.

Assistant Store Manager

• Assisting the Store Manager in managing the team and the store.
• Preparing the store for sale periods.
• Opening and closing the store.
• Delegating tasks to team members.
• Banking duties at the end of each shift and cash handling.
• Organising the roster.

Sales assistant

• Door greeter.
• Self serve assistant.
• Registers.
• Assisting customers with refunds/exchanges.
• Completing various service desk related tasks, including; creating canvas', mugs, printing, lay-by.

Team Leader

• Leading and managing a team of up to 10 members.
• Cash Handling and ensuring no till exceeds particular limits.
• Delegating tasks.
• Managing unexpected absences.
• Focusing on safety and compliance of team members.
• Dealing with customer complaints and quickly resolving them.
• Training new team members.
• End of night announcements.
• Opening and closing the store.
• Assisting in the recruitment process.

• Addressing new customer enquiries both via phone and email.
• Preparing patients before dental check ups and procedures.
• Preparing treatment areas, sterilising instruments and ensuring the environment is safe and hygienic for clients and patients.
• Welcoming and taking medical history for new patients.