Summary
Overview
Work History
Skills
Timeline
Generic

Tamara Diab

Pascoe Vale South,VIC

Summary

Bachelor of Counselling attained from Australian College of Applied Psychology. Fluently

spoken in both English and Arabic. Working Background in Management and Coordination

roles, Individual and Group Therapy, Disability Support and Residential and Community

services. Sound experience in working with children, adolescents, adults, and elderly within a

variety of capacities including physiological, social, emotional, and behavioral therapeutic

intervention. Motivated to facilitate change, empower, and advocate for vulnerable

communities, Mental health and well-being through a collaborative, Informative approach,

and evidence-based practice. Empathetic, Honest, Dedicated and Driven professional willing to adapt and arise to challenges and demands within the workplace.

Overview

15
15
years of professional experience

Work History

Youth Work-Targeted Care/Housing Case Manager

MOIRA-YOUR JOURNEY
Scoresbury, VIC
06.2022 - 12.2023
  • Advocated on behalf of young people to support their rights
  • Managed a Case load of Young People in collaboration with the Department of families, fairness and housing
  • Followed Your Journey processes, procedures, and required administrative tasks
  • Conducted phone calls, digital communication, and outreach support to young people and communicated with external stakeholders
  • Maintained a caseload and provided support and case coordination
  • Developed and maintained positive relationships with young people, undertook assessments, and established support plans in conjunction with the young person
  • Supported young people to develop exit plans, leaving care plans, and access housing and community support options as required
  • Liaised and collaborated with a range of service providers: community, disability, and youth-specific
  • Identified and acted on opportunities to integrate and work collaboratively across teams
  • Undertook a respectful, solution-focused approach to working with young people while being open about risks, strategies to reduce risk, and expectations in relation to dignity of risk that promoted the well-being of young people
  • Provided individual advocacy as required and ensured flexible funding was appropriately expended to achieve maximum impact
  • Completed all required documentation to enable monitoring of program performance and outcomes and participated in continuous quality improvement
  • Maintained comprehensive professional case notes, reports, client files, and records, including data collection according to program and statutory requirements, and ensured timelines for completion were adequately met.

SOCIAL SKILLS PROGRAM COORDINATOR

Emotional Growth
Avondale Heights, VIC
11.2021 - 06.2022
  • Coordinate, facilitate and conduct social skills workshops with Children and Adolescents based on evidence-based group interventions
  • Effectively communicate with clients from a diverse range of backgrounds and cultures whom as present with varied diagnoses
  • Develop and plan school term plans (minimum 10-week program) for social skills training to children aged between 3 to 12 years and adolescent training to teens aged between 13 to 17 years
  • Plan and coordinate resources to be used by the children during the session and at home for continued support and that are saved in the shared social skills resources
  • Organise and manage social skills group intakes including registration, ensuring that a minimum of 6-8 children are enrolled per group
  • Revise, review, adapt and add content to the social skills plan, and coordinating with the co-facilitators in a monthly meeting
  • Supervise team of facilitators delivering social skills programs
  • Build strong rapport with clients and effectively priorities and manage time to deliver a flexible and holistic client focused service within designated timeframes
  • Provide brief feedback to the parent/guardian of the children when required after the social skills session
  • Complete detailed and accurate notes of each session and observations and compile final progress reports
  • Conduct sessions and successful achieve learning goal or outcome to ensure a high rate of client satisfaction
  • Complete a weekly newsletters per session that is presented using CANVA and emailed to the parents
  • Maintain ongoing communication with all clients, including answering queries, responding to and managing administration emails and providing tools & resources in a timely manner.

EARLY CHILDHOOD INTERVENTION PRACTITIONER, YOUTH & ADULT COUNSELLOR

Emotional Growth
Avondale Heights, VIC
11.2021 - 06.2022
  • Provide individualized therapy to clients experiencing a wide range of emotional and psychological difficulties to help them bring about effective change and/or enhance well-being
  • Provide evidence-based therapy sessions through utilizing techniques including CBT, Schema Therapy and mindfulness
  • Provide Psychoeducational for children adolescents, parents and care teams
  • Create safe and confidential environment
  • Empathize with clients and equip with emotional regulation strategies and self-care techniques assessing client needs in relation to treatment assisting the understanding and adjustment of attitudes, expectations and behavior to develop more effective interpersonal relationships
  • Presenting alternative approaches and discussing potential for attitude and behavior change
  • Consulting with clients to develop plans taking account of emotional, behavioral and social needs
  • Advocate for clients and liaise with care teams to develop NDIS reports and support plans
  • Conduct developmental history of clients
  • Identify strengths and areas of developmental needs
  • Create personalized intervention plans
  • Provide families with guidance resources and information
  • Create NDIS plans
  • Identify key goals of development using S.M.A.R.T method
  • Build strong rapport with clients and effectively
  • Prioritize and manage time to deliver flexible and holistic client focused service within a timely-manner
  • Conduct intervention sessions in diverse environments and observations at designated facilities as required
  • Effectively communicate with clients from a diverse range of backgrounds and cultures
  • Prepare & communicate plans for school/kinder transitions where required
  • Demonstrate honesty, integrity and respect for all clients, family, significant others and carers
  • Complete detailed and accurate notes of each therapeutic session
  • Apply and utilize measuring and assessment tools such as DASS, VINELAND and interpret data through writing up reports
  • Identify child's learning and intervention needs within educational settings
  • Prepare written documentation outlining observed behaviors, social emotional interactions & struggles, identified developmental deficits and areas of improvement
  • Assess and determine strengths and teach positive coping strategies to widen window of tolerance
  • Student Well-being.

COMMUNITY SUPPORT WORKER

St John Of God Accord
Glenroy, VIC
12.2019 - 12.2021
  • Participate in a range of appropriate programs and activities (recreational, pre-vocational, education and social) aimed at increasing the individual's skills and access to and participation in the community ensure each person supported is treated with respect that enhances their personal worth, dignity and rights, at all times colleagues, relevant line managers and contributing to meetings wellbeing and safety of all people supported and staff is maintained at all times circumstances undertaken in a professional, empathetic and timely manner file notes and incident reports, Person Centered Plans (PCP); OH&S, and other relevant documentation with confidentiality and accuracy in relation to stated objectives, needs assessment and life circumstances informed by Accord's Dress Code procedure decisions, behaviours and actions instructions ensuring best practice in service delivery is achieved support plans.

DISABILITY SUPPORT WORKER

Melbourne City Mission
Vic
01.2016 - 01.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Kept accurate records for client files and handled related paperwork
  • Adhered to company requirements for patient interactions and care standards
  • Kept detailed daily logs with care actions, patient behaviors and incidents
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
  • Drove clients safely to social activities and appointments
  • Maintained safety with tidy, clean and hazard-free home environments
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide
  • Provided high level of physical support by lifting, adjusting and moving clients
  • Prepared nutritious meals to meet individual dietary needs for clients
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Designed individualized plans detailing daily activities and needs for patients
  • Conferred with supervisor to discuss patient condition and medical care
  • Collaborated with parents on home care and support for children with disabilities
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
  • Applied de-escalation and limit-setting techniques to promote patient cooperation
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
  • Counseled and mentored clients on substance use and life choices
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.

STUDENT WELL-BEING COUNSELLOR

Work Experience Placement John Fawner College
Fawkner, VIC
02.2020 - 11.2020
  • Met with students to conduct individual assessments and determine academic and mental health needs
  • Consulted with teachers and parents to gain in-depth understanding of students
  • Collaborated with social workers to help students grow in social and emotional capacities
  • Observed students in classroom and play environments
  • Conducted group and individual counseling sessions for key issues
  • Built positive and productive relationships with students, parents, educators and community resources
  • Identified and addressed concerns of incoming students and parents
  • Regularly met with enrolled students to confirm success and identify problem areas
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation
  • Provided key emotional support to special needs youth
  • Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
  • Reported on student progress, behavior and social skills to parents
  • Supported engagement and participation of students, in particularly during remote learning and Covid-19 restrictions
  • Provided online emotional support throughout remote learning to students and families
  • Demonstrated respect, friendliness and willingness to help wherever needed.

VOLUNTEER

Victorian Arabic Social Services
Broadmeadows, VIC
01.2020 - 04.2020
  • Supported staff with clerical work and other office tasks
  • Supported program leaders with administrative support duties
  • Developed strong interpersonal communication skills to promote relationship building with clients
  • Educated potential participants on available services and processes to engage in program
  • Worked with clients to improve life choices and maximize benefits of programs
  • Greeted visitors and answered questions about program, requirements and opportunities
  • Used strong interpersonal communication skills to convey information to others.

PEER SUPPORT PROGRAM

Riverside Clinic Drug And Alcohol Rehabilitation
Kyneton, VIC
01.2016 - 01.2018
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
  • Increased awareness of and supported participation in recovery program
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system
  • Communicated with individuals' family members, offering information and insight into support services available at community level
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans
  • Transported individuals to medical appointments and support meetings whenever needed
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence
  • Helped patients to deal with realities of addiction, recovery and mental health diagnoses and develop coping skills
  • Assisted in individual therapy and group therapy sessions for inpatients.

2IC AND SALES ASSISTANT

Northland Sports Power/ Sports First Northland
04.2009 - 02.2014
  • Be involved in stock control and management
  • Assisting shoppers to find the goods and products they are looking for
  • Being responsible for processing cash and card payments
  • Answering queries from customers
  • Handling discrepancies and problems
  • Dealing with customer refunds
  • Keeping the store tidy and clean, this includes hovering and mopping
  • Responsible dealing with customer complaints
  • Working within established guidelines, particularly with brands
  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc
  • Managing and rostering staff.

GYM INSTRUCTOR AND PERSONAL TRAINER

Feonix Fitness Club/Goodlife
Coburg
01.2012 - 01.2013
  • Taught physical education classes covering exercise strategies, sports and safety
  • Assessed client physical fitness levels and adjusted objectives according to successes
  • Managed and maintained gym equipment and facility grounds
  • Conveyed health and well-being concepts beyond physical fitness
  • Designed safe and effective personalized exercise plans
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines
  • Cultivated positive relationships with participants by interacting with group during fitness classes
  • Minimized injury risks by advising clients about form and proper clothing
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment
  • Informed clients about nutrition, lifestyle issues, and weight control
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment
  • Evaluated individual participants to assess conditions and develop suitable training programs
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation
  • Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.

Skills

Fluent in Arabic

Written Communication

Interpersonal Skills

Organizing and Planning

Problem Solving

Service Excellence

Team-work

Attention to Detail

Initiative and Accountability

Empathy and Cultural

Awareness

Leadership

Timeline

Youth Work-Targeted Care/Housing Case Manager

MOIRA-YOUR JOURNEY
06.2022 - 12.2023

SOCIAL SKILLS PROGRAM COORDINATOR

Emotional Growth
11.2021 - 06.2022

EARLY CHILDHOOD INTERVENTION PRACTITIONER, YOUTH & ADULT COUNSELLOR

Emotional Growth
11.2021 - 06.2022

STUDENT WELL-BEING COUNSELLOR

Work Experience Placement John Fawner College
02.2020 - 11.2020

VOLUNTEER

Victorian Arabic Social Services
01.2020 - 04.2020

COMMUNITY SUPPORT WORKER

St John Of God Accord
12.2019 - 12.2021

DISABILITY SUPPORT WORKER

Melbourne City Mission
01.2016 - 01.2021

PEER SUPPORT PROGRAM

Riverside Clinic Drug And Alcohol Rehabilitation
01.2016 - 01.2018

GYM INSTRUCTOR AND PERSONAL TRAINER

Feonix Fitness Club/Goodlife
01.2012 - 01.2013

2IC AND SALES ASSISTANT

Northland Sports Power/ Sports First Northland
04.2009 - 02.2014

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Tamara Diab