TAMARA NEDIC
Rossmore,Australia
Summary
Highly motivated and reliable professional with a passion for efficiency and problem-solving. Enthusiastic and quick learner, leveraging extensive customer service experience to transition into a more administrative role. Exceptional communication skills dedicated to delivering outstanding results and fostering positive relationships with colleagues and clients.
Overview
11
11
years of professional experience
Work History
Client and Sales Administrator
Huasheng Austra Pty Ltd
09.2024 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between warehouse, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Executed quality control checks, ensuring orders were processed correctly and minimizing fulfillment errors.
Customer Success Manager
Curateur
08.2023 - 03.2024
- Successfully led a team of customer service representatives, resulting in 94% average customer satisfaction score.
- Implemented strategies to improve overall customer satisfaction and retention rates.
- Conducted quarterly presentations for key stakeholders, analyzing customer feedback and identifying areas for improvement.
- Maintained customer database and performed account error remediation to ensure seamless billing cycles.
- Assisted in operations processes to improve efficiency and reduce costs.
Customer Success Lead
Curateur
08.2020 - 07.2023
- Handled customer inquiries via email, live chat, and text.
- Drafted reports on product quality, operations processes, and customer feedback for key stakeholders.
- Processed orders, payments and refunds.
- Managed social media accounts.
- Handled disputes and inventory issues.
- Trained, coached, and supervised staff members.
- Helped management identify workflow issues and find solutions.
Operations Specialist
Global Sales Force
03.2020 - 08.2020
- Liaised with customers and local carriers to ensure timely and efficient pickup and delivery of loads as per company policy.
- Created and maintained documentation for inventory control and tracking.
- Generated invoices and agreements for customers and carriers.
- Updated, maintained, and referred to e-records pertaining to deliveries and customer receipts.
Customer Service Agent
Global Sales Force
02.2018 - 02.2020
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Negotiated with customers to settle damage/missing items claims.
- Drafted settlement and release agreements with supporting claims documentation.
- Maintained and organized online customer account and claims database.
English Teacher
Zhejiang Haida Interact International Co., Ltd
11.2016 - 01.2018
- Created lesson plans in line with state curriculum and school curriculum standards, to maintain student interest and facilitate learning.
- Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
Teller
Meridianbet
06.2014 - 10.2016
- Greeted players in a professional and friendly manner.
- Balanced daily cash drawers and audited transactions to ensure accuracy.
- Processed deposits, withdrawals, and payments accurately and efficiently.
- Tracked onsite inventory and ordered supplies as needed.
- Maintained a clean and organized environment to ensure a welcoming atmosphere.
- Managed confidential information with discretion and maintained filing systems.
- Performed data entry and updated player records in a timely manner and with 100% accuracy.
Education
Advanced International TESOL Certicate -
Global TESOL College
Toronto07.2016
B.A. - Japanese language, culture, and literature
University of Belgrade, Faculty of Philology
Belgrade10.2015
Skills
- Exceptional communication skills
- Creative problem-solving
- Time management and organizational skills
- Conflict resolution
- Administration
- Microsoft Office proficiency
- Data entry
- Great attention to detail
- Strong sense of logic
- Multitasking
Personal Information
- Title: Customer Success Manager
- Date of Birth: 02/06/91
Timeline
Client and Sales Administrator
Huasheng Austra Pty Ltd
09.2024 - Current
Customer Success Manager
Curateur
08.2023 - 03.2024
Customer Success Lead
Curateur
08.2020 - 07.2023
Operations Specialist
Global Sales Force
03.2020 - 08.2020
Customer Service Agent
Global Sales Force
02.2018 - 02.2020
English Teacher
Zhejiang Haida Interact International Co., Ltd
11.2016 - 01.2018
Teller
Meridianbet
06.2014 - 10.2016
Advanced International TESOL Certicate -
Global TESOL College
B.A. - Japanese language, culture, and literature
University of Belgrade, Faculty of Philology
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