Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
Work History
Team Leader/Supervisor of Care
Estia Health
01.2012 - 09.2021
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Conducted regular reviews of operations and identified areas for improvement.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
CONTACT: Bella Tzanetos 0413533110
Community Health Nurse
RDNS
10.2015 - 02.2020
Participated in community outreach events promoting public health resources and services available to local residents.
Discussed individualized education to answer questions for patient and family.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Telehealth
Wound care, Care plans, Medication Administration.
Led quality improvement initiatives within the nursing team, resulting in enhanced patient safety and satisfaction.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
Employed critical thinking and problem-solving skills when faced with complex or ambiguous patient situations, leading to the identification of creative solutions that promoted optimal health outcomes.
Recorded details regarding therapies to keep patient charts updated.
Contact : Stephanie Reynolds 0418936886
Practice Nurse
Bacchus Marsh Medical Centre
10.2011 - 06.2016
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Responded to patient requests with appropriate clinical and personal assistance.
Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
Utilized electronic health records systems effectively for accurate data entry, retrieval, and communication among healthcare team members.
Immunisations for Adults and Children
Plaster applications
Venesections
Health Promotion and Care Plans
Assisting Dr's with Procedures of minor surgery's
Head Leader in QV vaccinations in Treatment room
Work place medical Examinations
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Contact Katie Russell 0467868577
Aged Care
VMCH
02.2012 - 10.2015
Gained extensive knowledge in data entry, analysis and reporting.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to develop and implement creative solutions to complex problems.
Worked flexible hours across night, weekend, and holiday shifts.
Developed strong communication and organizational skills through working on group projects.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Passionate about learning and committed to continual improvement.
Worked effectively in fast-paced environments.
Contact: Fiona Power 5310-6777
Aged Care Worker
Willowbrae
04.2008 - 01.2012
Assisted Dr in assessments and reviews of each Resident
Hygiene and all Care needs for Resident
In charge with No RN in Facility (RN on call Only) Ensuring and Running area care staff in all Fields are Run safely and smoothly in charge of 60 Residents. Ensuring a safe happy and best care possible environment.
Remained alert to problems or health issues of clients and competently responded.
Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
Identified needs and coordinated plans for travel and out-of-town functions.
Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
Monitored clients' overall health and well-being and noted significant changes.
Received consistent positive feedback from residents and their families due to exceptional care delivery.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recorded status and duties completed in logbooks for management.
Liaised with key accounts to deliver targeted administrative household support.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Continually updated knowledge in aged care practices by attending professional development courses regularly.
Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Collaborated with healthcare professionals to develop personalized care plans for each resident.
Assisted residents with daily living tasks, promoting independence and dignity.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Certificate IV Nursing (Medication Endorsement) - Nursing EEN
Victorian University
Sunbury
02.2008
Certificate III in Community Services - Community Health Services
Melton Secondary College
Melton, VIC
12.2006
Skills
Coaching and Mentoring
Disaster Recovery Planning
Employee Evaluation
Client Support
Complaint resolution
Overtime Management
Team Check-Ins
Safety processes and procedures
Client Service
Complex Problem-Solving
Overseeing Daily Activities
Problem-Solving
Coaching
Documentation And Reporting
Conflict Resolution
Team Supervision
Team motivation
Audit reporting
Quality Improvement
Teamwork and Collaboration
Attention to Detail
Customer Service
Current
APHRA Nursing Registration EEN
Working with children check card
First Aid 2024 CPR
Police check
NDIS screen check
Current Drivers License
Right to work check
Timeline
Community Health Nurse
RDNS
10.2015 - 02.2020
Aged Care
VMCH
02.2012 - 10.2015
Team Leader/Supervisor of Care
Estia Health
01.2012 - 09.2021
Practice Nurse
Bacchus Marsh Medical Centre
10.2011 - 06.2016
Aged Care Worker
Willowbrae
04.2008 - 01.2012
Certificate IV Nursing (Medication Endorsement) - Nursing EEN
Victorian University
Certificate III in Community Services - Community Health Services