Summary
Overview
Work History
Education
Skills
Current
Timeline
Generic

Tamara Flack

Melton,VIC

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.


Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

13
13
years of professional experience

Work History

Team Leader/Supervisor of Care

Estia Health
01.2012 - 09.2021
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.


CONTACT: Bella Tzanetos 0413533110

Community Health Nurse

RDNS
10.2015 - 02.2020
  • Participated in community outreach events promoting public health resources and services available to local residents.
  • Discussed individualized education to answer questions for patient and family.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Telehealth
  • Wound care, Care plans, Medication Administration.
  • Led quality improvement initiatives within the nursing team, resulting in enhanced patient safety and satisfaction.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
  • Employed critical thinking and problem-solving skills when faced with complex or ambiguous patient situations, leading to the identification of creative solutions that promoted optimal health outcomes.
  • Recorded details regarding therapies to keep patient charts updated.
  • Contact : Stephanie Reynolds 0418936886

Practice Nurse

Bacchus Marsh Medical Centre
10.2011 - 06.2016
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Utilized electronic health records systems effectively for accurate data entry, retrieval, and communication among healthcare team members.
  • Immunisations for Adults and Children
  • Plaster applications
  • Venesections
  • Health Promotion and Care Plans
  • Assisting Dr's with Procedures of minor surgery's
  • Head Leader in QV vaccinations in Treatment room
  • Work place medical Examinations
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Contact Katie Russell 0467868577

Aged Care

VMCH
02.2012 - 10.2015
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.


Contact: Fiona Power 5310-6777

Aged Care Worker

Willowbrae
04.2008 - 01.2012
  • Assisted Dr in assessments and reviews of each Resident
  • Hygiene and all Care needs for Resident
  • In charge with No RN in Facility (RN on call Only) Ensuring and Running area care staff in all Fields are Run safely and smoothly in charge of 60 Residents. Ensuring a safe happy and best care possible environment.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Received consistent positive feedback from residents and their families due to exceptional care delivery.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recorded status and duties completed in logbooks for management.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Continually updated knowledge in aged care practices by attending professional development courses regularly.
  • Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Collaborated with healthcare professionals to develop personalized care plans for each resident.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
  • Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

Certificate IV Nursing (Medication Endorsement) - Nursing EEN

Victorian University
Sunbury
02.2008

Certificate III in Community Services - Community Health Services

Melton Secondary College
Melton, VIC
12.2006

Skills

  • Coaching and Mentoring
  • Disaster Recovery Planning
  • Employee Evaluation
  • Client Support
  • Complaint resolution
  • Overtime Management
  • Team Check-Ins
  • Safety processes and procedures
  • Client Service
  • Complex Problem-Solving
  • Overseeing Daily Activities
  • Problem-Solving
  • Coaching
  • Documentation And Reporting
  • Conflict Resolution
  • Team Supervision
  • Team motivation
  • Audit reporting
  • Quality Improvement
  • Teamwork and Collaboration
  • Attention to Detail
  • Customer Service

Current

APHRA Nursing Registration EEN

Working with children check card

First Aid 2024 CPR

Police check

NDIS screen check

Current Drivers License

Right to work check

Timeline

Community Health Nurse

RDNS
10.2015 - 02.2020

Aged Care

VMCH
02.2012 - 10.2015

Team Leader/Supervisor of Care

Estia Health
01.2012 - 09.2021

Practice Nurse

Bacchus Marsh Medical Centre
10.2011 - 06.2016

Aged Care Worker

Willowbrae
04.2008 - 01.2012

Certificate IV Nursing (Medication Endorsement) - Nursing EEN

Victorian University

Certificate III in Community Services - Community Health Services

Melton Secondary College
Tamara Flack