Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Heron

Seymour,VIC

Summary

I have developed good communication skills and customer relation skills from my first job at Best Choice Bakery and took these skills and implemented them into my second job with Mitchell Water Australia. Both jobs required me to deal with customers and suppliers and answering the phone. Within my job at Mitchell Water Australia I also had to communicate regularly with other employees around Australia and within the site offices and plant department. In my position with Seymour Health I had to communicate not only with employees and managers but also the Senior Executives and outside parties with relation to payroll and WorkCover. At my time with GV Health I have been exposed to a large range of awards and agreements, further increasing my knowledge of the payroll area. I have also stepped into the Team Leader role on several occasions and helped to manage the team of 10 and the complete payroll process. I have good public speaking experience and considerably high computer skills, with high usage of Excel, Word and MYOB. Within my role at Seymour Health I was able to obtain skills in using Vital, MedFeps and gain a growing knowledge of the payroll system PayGlobal. As a keen computer user, I also have great skills with the internet and many other aspects of computer workings. During my time with Bunnings I have had to start a fresh with a whole new skill set for retail. I have ensured I have learnt as many aspects of the business as I can, working across multiple departments to gain skills and knowledge to provide excellent customer service and lead the team to be the best they can be. I have used multiple systems within my roles at Bunnings including but not limited to Oracle, COS (Customer Special Orders system), Auror, Medallia, UKG Dimensions, Workday and Workplace. I am a motivated and committed worker, with a keen interest in furthering my knowledge in all areas of the business world. I am also ready and willing to take on anything that is given to me and have a high standard in being organized.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 150 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.

Capable Payroll Officer with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.

Overview

19
19
years of professional experience

Work History

Bunnings – Team Member/Future Leader/Assistant Store Manager

Bunnings
12.2020 - Current
  • My first position with Bunnings was as a Casual Team Member setting up the new store at Seymour
  • This involved separating pallets, loading stock on to cages and running stock on to the shelves following a bay layout
  • Following the store opening in January 2021, in February I was offered the role of Support G4 (Team Leader)
  • The role was to supervise and lead the team in the day to day running of the registers, information desk, returns desk and special orders
  • This required me to use my effective communication skills to drive customer service and skill building of team members across the store
  • Duties included: Customer service, using Registers and handling cash and processing EFT transactions; Use of the Bunnings Customer Ordering System (COS) to create customer enquiries, processing orders and providing customer service via collection or delivery of items
  • Liaise with suppliers and customers to ensure the efficient processing of orders Communicate with multiple departments across the business to ensure the team deliver great customer service Drive team member development and provide training/training opportunities for the team
  • Improved customer satisfaction through team training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

GV Health – Payroll Officer

GV Health
12.2015 - 02.2021
  • My position at GV Health was as a part time Payroll Officer, working closely with the other Payroll Officers to process weekly alternate payroll databases
  • I have worked with processing Annual Leave and Sick Leave as well as end to end of all the payroll databases managed by GV Health
  • I have also been given the role of Acting Team Leader in the absence of the Team Leader, managing the team of 10 fellow employees and working closely with the Payroll Manager to deliver our deadlines
  • Duties included: managing employee documentation; managing leave and fortnightly payroll documentation; database management for employment obligations for employees; Use of RosterOn and PayGlobal (Payroll system); Conducting reviews; processing employment and termination of employees;
  • Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
  • Ensured compliance with federal, state, and local tax regulations by maintaining updated knowledge of laws and guidelines.
  • Reduced the time spent on manual data entry tasks by automating key aspects of the payroll process.
  • Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
  • Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
  • Processed timecards and payroll data for team of employees.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.

Mitchell Water Australia Pty Ltd – Payroll/HR Officer

Mitchell Water Australia Pty Ltd
07.2012 - 09.2015
  • A major accomplishment in this time with Mitchell Water was the integration of a HR Manual in which I wrote policies, procedures and employment agreements for employees and management
  • Duties included: compiling day sheets and timesheets; processing weekly payroll for 120 employees using MYOB; processing contractor payments; monthly payroll liability payments; end of month and end of financial year payroll reconciliations; managing WorkCover/Return to Work case files and payments; preparing employment and termination information; keeping up to date with Fair Work and relevant legislation in order to assist Management with any HR issues; answering the phone, transferring calls and taking appropriate messages; processing all incoming and outgoing mail, etc; general reception duties, running errands, photocopying; helping with the collation and presentation of Tenders.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Assisted in payroll processing, ensuring accurate and timely payments to employees.
  • Managed employee records, ensuring data accuracy and confidentiality at all times.
  • Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
  • Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.

Seymour Health – Payroll/HR Officer

Seymour Health
05.2010 - 07.2012
  • My position at Seymour Health started out as receptionist, before moving into the Payroll department as Acting Payroll Officer and taking over WorkCover/Return to Work, and Doctor Payments through MedFeps
  • I then held the position of HR Officer, working very closely with the HR Manager, Executive team, and senior management
  • Each fortnight I processed payroll for 220 staff at Seymour Health and 90 staff at Darlingford Upper Goulburn Nursing Home in Eildon
  • Duties included: manage the processing of end to end payroll; managing employee documentation; managing leave and fortnightly payroll documentation; database management for employment obligations for employees; data entry into Excel and PayGlobal (Payroll system); preparing fortnightly and monthly high end reports for the executive; payment processing (EFT) through NAB Connect; end of month payroll reconciliations and processing; processing onboarding and termination of employees; Managing WorkCover/Return to Work cases; Keeping up to date with: Current Award/EBA information Fair Work Australia information/NES (National Employment Standards) WorkCover regulations ATO requirements Doctor payments (Visiting Medical Officers - On Call and Fee For Service).
  • Enhanced employee satisfaction with timely and accurate payroll processing, ensuring punctual payment disbursements.
  • Managed complex payroll tasks for a diverse workforce, maintaining compliance with federal, state, and local regulations.
  • Assisted employees with resolving payroll-related inquiries or concerns in a professional manner while maintaining high levels of customer service excellence.
  • Completed payroll accurately and timely to meet employee expectations.
  • Assisted with recruitment and onboarding of new employees.
  • Coordinated resolution of payroll discrepancies.

Mitchell Water Australia Pty Ltd – Receptionist/Accounts/Payroll Officer

Mitchell Water Australia Pty Ltd
01.2005 - 05.2010
  • My position at Mitchell Water started out as receptionist and processing accounts payable & receivable
  • The company then moved head office to Horsham to take on a major project (Wimmera Mallee Pipeline Project), with this move I took over the role of Payroll Officer
  • After 18 months at Horsham the head office was then moved to West Melbourne
  • I travelled everyday to and from Melbourne to continue my role as the Payroll Officer
  • Duties included: processing transactions, cheques and banking; answering the phone, transferring calls and taking appropriate messages; processing all incoming and outgoing mail, etc; general reception duties, running errands, photocopying helping with the collation and presentation of Tenders
  • Compiling timesheets; data entry into Excel and MYOB; payment processing (EFT); contractor payments; end of month and end of financial year payroll reconciliations employee onboarding and termination documentation
  • Improved financial accuracy by streamlining accounts payable and receivable processes.
  • Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
  • Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
  • Contributed to successful year-end audits through diligent documentation maintenance and collaborative communication with auditors.
  • Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
  • Managed payroll operations for team of 200 employees.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using MYOB.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Education

Some College (No Degree) -

Seymour Technical High School
Seymour

Skills

  • Adaptability
  • Customer Relations
  • Mentoring and Coaching
  • Attention to Detail
  • Customer Service Management
  • Team Development
  • Team Building and Leadership
  • Outstanding Communication Skills
  • Accounts Receivable and Payable
  • Payroll Management
  • Microsoft Office
  • HR Policies and Procedures

Timeline

Bunnings – Team Member/Future Leader/Assistant Store Manager

Bunnings
12.2020 - Current

GV Health – Payroll Officer

GV Health
12.2015 - 02.2021

Mitchell Water Australia Pty Ltd – Payroll/HR Officer

Mitchell Water Australia Pty Ltd
07.2012 - 09.2015

Seymour Health – Payroll/HR Officer

Seymour Health
05.2010 - 07.2012

Mitchell Water Australia Pty Ltd – Receptionist/Accounts/Payroll Officer

Mitchell Water Australia Pty Ltd
01.2005 - 05.2010

Some College (No Degree) -

Seymour Technical High School
Tamara Heron