Tamara Jayaweera
Office Manager
Berwick,Australia
Summary
Highly accomplished and dynamic business professional with over 20 years of experience in office management, administration, sales, and marketing. Proven ability to streamline operations, provide executive-level support, and enhance organizational efficiency in fast-paced corporate environments. Skilled in managing office functions, handling confidential correspondence, coordinating complex calendars and travel, and overseeing financial administration including payroll and accounts management. Adept at building strong professional relationships, problem-solving, and ensuring seamless workflows. Seeking an executive assistant role to apply expertise in a challenging and growth-oriented corporate setting.
Overview
28
28
years of professional experience
Work History
OFFICE MANAGER
RINGWOOD PROPERTY SERVICES
08.2014 - Current
- Provide high-level executive support to Directors, managing calendars, scheduling meetings, and coordinating travel arrangements
- Act as the primary point of contact between executives and internal/external stakeholders, ensuring efficient communication and professionalism
- Oversee the daily operations of the office, ensuring smooth workflow, compliance, and adherence to company policies
- Manage all correspondence, including emails, phone inquiries, reports, and confidential documents.
- Prepare and edit reports, presentations, and high-level correspondence on behalf of executives
- Support financial administration, including accounts payable/receivable, payroll processing, expense reconciliation, and tax lodgments
- Handle end-to-end invoicing and collections, processing invoices, tracking outstanding payments, and coordinating with clients to resolve discrepancies and ensure timely payment
- Coordinate recruitment, onboarding, and HR administration, including maintaining employee records, processing payroll, and ensuring compliance with employment regulations
- Monitor office budgets, order supplies, and oversee facilities management
- Maintain compliance with OH&S policies and procedures
- Manage and improve office systems, ensuring efficiency in document management and operational processes.
- Provide strategic administrative support, anticipating executives' needs and ensuring timely follow-up on key business matters
OFFICE MANAGER
DCI RECRUITMENT PVT LTD
06.2011 - 04.2014
- Worked hand in hand with the CEO & Directors in setting up DCI Recruitment and making it one of the most sought after brands for recruitment
- Assisted to develop the business plan & sales strategy for the market that ensures attainment of company sales goals & profitability
- Design & Implement office policies & procedures and ensure that they are being adhered to
- Provide general administration support to the entire office
- Act as the first point of contact with people both inside and outside the organization
- Make travel arrangements, visas and accommodation behalf of the CEO & Directors
- Attend meetings to take minutes and provide general assistance
- Organizing and maintaining diaries and making appointments, distributing mails, faxes, filing & scanning of documents & maintain office systems
- Managing emails, faxes and correspondence, screening phone calls and inquiries
- Assist Recruitment Consultants in preparation of proposals, presentations & drafting of general documents
- Ensure all candidate data is entered in to the CRM system and maintain files and data
- Monitor attendance of all staff on a daily basis
- Prepare travel & incentive reports on behalf of the Recruitment Consultants and submit documents to Accounts for timely payments and handle petty cash
- Conduct one-on-one review with all Recruitment Consultants to build more effective communications, to understand training & development needs & to provide insight for the improvement of Recruitment Consultant's sales & activity performance to the management
- Provide timely feedback to Senior Management regarding performance
- Maintain accurate records of all pricings, sales, & activity reports submitted by Recruitment Consultants
- Prepare and submit reports on a weekly and monthly basis
KEY ACCOUNT MANAGER
MOBITEL PVT LTD
02.1997 - 10.2010
- Responsible for overlooking and servicing the needs of Mobitel's Corporate clientele
- Maintaining, developing and retaining long term business relationships with current corporate clientele and providing them with top solutions for mobile communication services in a highly competitive environment
- Handling inquiries from current and potential customers and aggressively promoting Mobitel services to the corporate market
- Identify and churn key accounts of competitor's mobile networks by evaluating their usage and offer appropriate / special packages while promoting Mobitel services
- Achieving sales / revenue targets
- Ensure all existing corporate customers are retained by providing an excellent after sales service and work closely with the Relationship Manager to guarantee that this is achieved
- Visit existing corporate base on a regular basis and ensure to achieve daily required customer visit targets to enhance customer relationships
- Co-ordinate with the relevant departments to ensure that sales requirements are met in order to achieve the set targets
- Prepare and submit weekly sales reports
Education
Distinction Diploma in Secretatial Studies - Secretarial Studies
Ladies' College Vocational Studies
Colombo, Sri LankaProfessional Certificate - Marking
Chartered Institute of Marketing (CIM)
Colombo, Sri LankaDistinction Diploma - Banking
Institute of Bankers' of Sri Lanka
Colombo, Sri LankaSkills
- Executive and Administration Support
- Office & Operations Management
- Financial & HR Administration
- Communication & Interpersonal Skills
- Client Support
- Technical Proficiency
Timeline
OFFICE MANAGER
RINGWOOD PROPERTY SERVICES
08.2014 - Current
OFFICE MANAGER
DCI RECRUITMENT PVT LTD
06.2011 - 04.2014
KEY ACCOUNT MANAGER
MOBITEL PVT LTD
02.1997 - 10.2010
Distinction Diploma in Secretatial Studies - Secretarial Studies
Ladies' College Vocational Studies
Professional Certificate - Marking
Chartered Institute of Marketing (CIM)
Distinction Diploma - Banking
Institute of Bankers' of Sri Lanka
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