Tamara Johnston
Bulli,NSW
Summary
Hardworking, passionate and calm under pressure. Through six years of owning and managing a successful cafe with a loyal and thriving customer base, I've developed exceptional skills in maintaining customer and supplier relationships, problem solving and team management. I have excellent written and verbal communication skills and the strong ability to adapt to new situations. I'm organized and dependable and successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Co-Owner/Operator
Two Sisters Garage
12.2017 - 08.2023
- Created and built Two Sisters Garage, a successful and vibrant cafe in Bulli on the NSW South Coast.
- Oversaw daily business operations and financial decisions to drive profitability and growth. Over a 6 year period the cafe grew from a small operation to a thriving business with yearly turnover of $950,000 plus.
- Established and developed relationships and strong connections with our beautiful community of customers vendors and service providers.
- Maintained exceptional level of customer service with warmth, empathy and dedication to anticipating and meeting our customer needs.
- Managed front of house operations, including greeting and seating customers taking orders, resolving issues and maintaining relationships with our lovely regulars.
- Negotiated contracts with vendors and service providers to secure favourable terms of service.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Hired, trained and managed staff to develop a warm, customer focused and efficient workforce. Over 6 years the business grew to employ 18 staff members.
- Managed our social media marketing to engage customers, increase brand awareness and communicate current offerings.
- Scheduled staff rosters, based on expected busy periods and employee strengths.
- Managed daily and weekly purchasing requirements across all areas of the cafe including coffee, fresh produce, dry goods and packaging.
Census Area Supervisor
Australian Bureau Of Statistics
04.2016 - 09.2016
- Recruited, interviewed, hired and trained team members. Worked within deadline to meet required workforce requirements for allocated area.
- Cultivated positive rapport with fellow employees to nurture team morale and promote employee retention.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Monitored field workers to uphold successful operations strategies and maximize team safety.
- Established team priorities, maintained schedules and monitored performance to meet all objectives within required timeframe.
Community Programs Coordinator
Cancer Council NSW
04.2012 - 04.2016
- Responsible for programs within Southern district including volunteer transport, Shoalhaven Cancer accommodation centre, Cancer Information Centre and Bay and Basin patient transport.
- Provided leadership, guidance, rosters and support to volunteer workforce.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events, such as Relay for Life and Daffodil Day to promote services and engage with public.
- Established and maintained relationships with key stakeholders.
- Media spokesperson, responsible for delivering key cancer prevention messages on radio, regional news and print media.
- Partnered with Shoalhaven Cancer Centre to manage and establish running practices for a new cancer patient accommodation centre located within hospital grounds.
- Conducted community workshops to promote cancer prevention and cancer screening.
- Managed volunteer programs that focused on providing community services to underserved areas, including transport to treatment and accommodation for those undergoing cancer treatment.
- Collaborated with Shoalhaven Aboriginal health agencies to deliver cancer prevention programs to community members as part of the close the gap initiative.
- Coordinated and delivered training programs for volunteers.
Education
Certificate IV - Certificate IV in Training And Assessment TAE40110
WEA Illawarra
Wollongong12.2013
Skills
- Small Business/ Hospitality Operations
- Relationship Management
- Recruiting and training
- Excellent communication skills
- Ability to work autonomously
- Team management
- Key Partnership Cultivation
- Training and Development
- Operational Efficiency and Safety
- Supplier Relations
- Marketing
- Program management
Timeline
Co-Owner/Operator
Two Sisters Garage
12.2017 - 08.2023
Census Area Supervisor
Australian Bureau Of Statistics
04.2016 - 09.2016
Community Programs Coordinator
Cancer Council NSW
04.2012 - 04.2016
Certificate IV - Certificate IV in Training And Assessment TAE40110
WEA Illawarra
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