Tamara Jones
Sunbury
Summary
Compassionate phlebotomist with a proven track record at Dorevitch Pathology, excelling in patient care and specimen handling. Enhanced patient satisfaction through empathetic support and effective communication, while maintaining strict infection control. Adaptable team player, committed to quality assurance and continuous improvement in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Dorevitch Pathology
09.2014 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Receptionist
Nagambie Lawn and Maintenance
03.2012 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Year 12 Completion -
Mooroopna Secondary School
Mooroopna, VICCertificate IV - Phlebotomist
All Health Training
Melbourne09.2014
Skills
- Venipuncture
- Patient care
- Specimen handling
- Patient confidentiality
- Patient support
- Data entry
- Infection control
- Quality control
- Paperwork processing
- Recording data
- Adaptable approach
- Health and safety
- Time management
- Teamwork and collaboration
Timeline
Phlebotomist
Dorevitch Pathology
09.2014 - Current
Receptionist
Nagambie Lawn and Maintenance
03.2012 - 08.2014
Year 12 Completion -
Mooroopna Secondary School
Certificate IV - Phlebotomist
All Health Training
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