Tamara Smith
Leader
Kangaroo Point,Queensland
Summary
As a motivated Leader and Business Development Manager, my passion lies in driving growth and success for companies through strategic negotiation and effective portfolio management. With a solid track record in leading administrative, sales, and marketing teams, I have consistently achieved profitability while aligning diverse stakeholders towards common objectives.
My leadership style is characterized by a relentless drive to achieve results and foster collaboration. I believe in cultivating a shared vision among team members, empowering them to excel and contribute their best towards organizational goals. By leveraging my experience and expertise, I have successfully guided teams through challenges, maximizing their potential and delivering exceptional outcomes.
Central to my approach is the cultivation of strong, enduring relationships with key clients. I prioritize understanding their unique needs and preferences, and I am adept at tailoring solutions that address their specific requirements. Through clear and decisive communication, I ensure that all parties are aligned and fully informed, facilitating smooth interactions and fostering trust and loyalty.
In the dynamic landscape of business development, I excel at pivoting and adapting to changing circumstances. Whether it involves market shifts, technological advancements, or evolving client demands, I am quick to assess the situation and develop innovative strategies and solutions. My ability to anticipate challenges and proactively address them enables me to stay ahead of the curve and drive sustainable growth for the organizations I serve.
In summary, I bring a potent combination of practical yet influential communication skills, a knack for building enduring client relationships, and a strategic mindset focused on delivering tangible results. With a commitment to excellence and a passion for driving success, I am poised to make a significant impact in any organisation.
Overview
22
22
years of professional experience
Work History
National Manager Partnerships/Strategic Engagement
Royal Australian Institute of Architects
Brisbane , Queensland
06.2021 - Current
- Established strategic partnerships by identifying and engaging with key industry players.
- Enhanced partner relationships through regular communication and joint initiatives.
- Developed partnership strategies for expanding market reach and increasing revenue opportunities.
- Collaborated with cross-functional teams to develop innovative products and services, resulting in increased customer satisfaction.
- Managed contract negotiations, ensuring mutually beneficial terms and long-term success for both parties.
- Implemented performance metrics to evaluate partnership success and identify areas for improvement.
- Coordinated marketing efforts with partners, leading to increased brand visibility and new customer acquisition.
- Mentored team members on best practices in strategic partnership management, fostering professional growth and development.
- Streamlined internal processes for managing partnerships, improving efficiency and reducing operational costs.
- Presented partnership proposals to executive leadership, securing buy-in for collaboration opportunities.
- Built a solid network of industry contacts, facilitating introductions and opening doors to potential collaborations.
- Organized co-branded events with partners, generating buzz around products/services and creating new opportunities for engagement.
- Supported partners through product training sessions, ensuring proper usage of integrated solutions in their operations.
- Regularly reviewed partner performance against set targets, taking corrective action when necessary to maintain healthy relationships.
- Utilized CRM systems to manage pipeline of partnership opportunities, driving progress towards business goals.
- Developed custom presentations tailored specifically for each partner''s needs while showcasing the benefits of collaboration.
- Fostered open lines of communication between internal teams and external partners, enabling seamless project execution.
- Identified potential risks within partnerships early on and worked proactively to address them, ensuring continued success and stability.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Implemented account diagnostics, relationship analysis and engagement execution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
Chief Executive Officer
BUILDING DESIGNERS' ASSOCIATION OF QUEENSLAND
05.2018 - 06.2021
- Oversee all aspects of the association including insurances and legal documentation, accounts, marketing, events, IT, software, equipment, updating and creating new documents.
- Membership recruitment and retention.
- Educate members via multiple platforms (in-person events, on-line Zoom events, social media, and e-news) about current/changing legislation and industry updates.
- Provide a Continuing Professional Development program for members.
- Staff management, development, and team culture.
- Attending seminars, luncheons and events representing the Association.
- Being the 'face' of the association and representing us at events on a local, state, and national level.
- Directed research and development efforts in alignment with long-term strategic goals to maintain competitive advantage within the industry sector.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
- Developed innovative sales and marketing strategies to facilitate business expansion. Led a re-brand of the association.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
Australasian HR and Office Manager
JET CONVERT
11.2016 - 05.2018
- Training & support package implementation and pricing.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed senior-level personnel working in marketing and sales capacities.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Marketing including website, email, social media radio and print advertising.
- Implementation of policies and procedures.
- Workplace Health & Safety.
- Administration.
- KPI Management.
- Human Relations: onboarding, training, culture.
- Working with an overseas team.
Marketing Manager
NOOSA MAZDA / NOOSA HYUNDAI
05.2016 - 11.2016
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Performed market segmentations, targeting and positioning for each product line.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Worked with graphic designers and writers to establish theme and tone for content.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
Building | Interior Designer - Lead Designer
ALPHYN CONSTRUCTION PTY LTD
01.2014 - 01.2016
- Produced detailed drawings and specifications used by contractors and engineers to build projects.
- Coordinated with cross-functional teams to improve structure sustainability and design.
- Verified construction documentation to meet client requirements and vision.
- Delivered aesthetically appealing designs that met client expectations while adhering to budgetary constraints.
- Analyzed and applied new technologies to improve functionality of designs.
- Streamlined permitting processes by maintaining strong relationships with local authorities and adhering to regulatory requirements.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
- Contributed to a safe working environment by implementing comprehensive safety measures during all phases of the building process.
- Reviewed engineering shop drawings to determine final design parameters.
- Completed comprehensive code compliance evaluations to scrutinize projects against established architectural criteria.
- Inspected contractor and sub-contractor work to verify construction met quality standards and complied with building codes.
- Enhanced building functionality by incorporating sustainable design principles and materials.
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Evaluated project requirements to identify and mitigate risks.
- Designed acoustic properties of buildings by determining materials and construction techniques to reduce noise transmission and improve sound quality.
- Devised innovative strategies to reduce construction costs while meeting strict quality standards.
- Incorporated client feedback into iterative design process, fostering positive relationships and repeat business opportunities.
- Streamlined internal processes through the implementation of project management software tools which improved overall team efficiency.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Defined space requirements from schematic design to construction phase and installation.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
- Applied green building and environmental design into business and residential projects.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
Director of Operations
ALPHYN CONSTRUCTION PTY LTD
01.2010 - 01.2014
- Direct and supervise administration staff / onsite trades people
- Oversee day-to-day running of business, finances, and project tracking
- Employee management/HR
- Invoicing, estimating and accounts receivable/ payable
- BAS reporting, payroll, and superannuation
- Job Costings, tracking and reporting (profit and loss)
- Ordering and receiving of materials and equipment
- Advertising and marketing, including website building
- Obtaining relevant council approvals, licenses, and insurances for commercial and residential builds/ refurbishments
- Administrative control of company & trust documents and procedures
- Project Management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored budget and utilized operational resources.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Optimized supply chain management through the implementation of best practices, reducing lead times and improving inventory control.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing service offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored and coordinated workflows to optimize resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
HR Manager
THE CUTTING STATION
01.2009 - 07.2010
- Staff management; HR
- Wages and rosters
- Front counter, Stock control and marketing
- Staff training, including one apprentice.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Championed organizational health initiatives promoting overall well-being of staff members which resulted in heightened morale and productivity.
- Liaised between multiple business divisions to improve communications.
- Instructed senior leaders on appropriate employee corrective steps.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events and incentive programs.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Supported business growth by developing talent acquisition strategies that targeted top industry professionals.
- Fostered positive work environment through comprehensive employee relations program.
- Developed focused training programs, leadership pipeline and succession plans.
- Coordinated technical training and personal development classes for staff members.
- Organized and led staff orientation programs and training to promote collaboration.
- Managed employee disputes by employing conflict resolution techniques.
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
Accounts Manager
AGNES WATER BUILDING CENTRE & HARDWARE
01.2006 - 01.2008
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
Office Manager / Executive Assistant to the Director
LADY MUSGRAVE CRUISES REEF TOURS
01.2002 - 01.2006
- Staff management both in office and on cruise ship
- Executive Assistant to the manager
- General management of the business in all fields including periods of time being first in charge
- EPA taxation management, hiring and training new staff, Res-Pack computer booking system, uniform design, advertising, and marketing.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Launched quality assurance practices for each phase of development
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reported to senior management on organizational performance and progress toward goals.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated special projects and managed schedules.
Education
Bachelor of Media & Communications
Central QLD University01.2001
Bachelor of Applied Management
01.2021
Diploma of Leadership and Management
Diploma of Business
Diploma of Project Management
AIM
2023
Diploma of Building Design
01.2016
Diploma Interior Design
01.2014
Certificate of Professional Skills For The Executive Secretary -
National Institute of Management Training
Xero Certified
Advanced Certificate, BAS & Company Reporting, Payroll -
Quick Books
Self Leadership, Supervision And DISC Personality Profiling -
Foundation Consulting
01.2021
High School Certificate
OP 31997
Skills
- Account Management & Customer Support
- Staff Management, Training & Mentoring
- Business Process Improvement
- Change implementation
- Financial management & reporting
- Project Management
- Sales & Marketing
- Compliance & Council Approvals
- Human Resources
- IMIS CRM
- Award Force
- Regulatory Compliance
- Succession Planning
- Business Administration
- Systems Thinker
- Employee Motivation and Performance
- Business Development
- Client Relationship Building
- Results Orientation
- Executive Leadership
- Investor Relations
- Organizational Growth
- Transformative leadership
- Business Management
- Strategic Visioning
- Talent Recruitment
- Community Outreach
- Business alliances
- Management Team Leadership
- Raising Capital
- Financial Management
- Sales Growth
- Operational leadership
- Product development and expansion
- Approachable leader
- Brand Management
- Market strategies
- Organizational Development
- Fiscal Management
- Risk Management
- Relationship and Team Building
- Client Engagement
- Market Access and Expansion
- Market Trend Expertise
- Public Relations Understanding
- Stakeholder Relations
- Budgetary Oversight
- Strategic Direction
- Lean Methodology
- Conflict Alleviation
- Operational Oversight
- Speech Writing
- Strategic Partnership
- Leadership and People Development
- Analytical and Critical Thinker
Timeline
National Manager Partnerships/Strategic Engagement
Royal Australian Institute of Architects
06.2021 - Current
Chief Executive Officer
BUILDING DESIGNERS' ASSOCIATION OF QUEENSLAND
05.2018 - 06.2021
Australasian HR and Office Manager
JET CONVERT
11.2016 - 05.2018
Marketing Manager
NOOSA MAZDA / NOOSA HYUNDAI
05.2016 - 11.2016
Building | Interior Designer - Lead Designer
ALPHYN CONSTRUCTION PTY LTD
01.2014 - 01.2016
Director of Operations
ALPHYN CONSTRUCTION PTY LTD
01.2010 - 01.2014
HR Manager
THE CUTTING STATION
01.2009 - 07.2010
Accounts Manager
AGNES WATER BUILDING CENTRE & HARDWARE
01.2006 - 01.2008
Office Manager / Executive Assistant to the Director
LADY MUSGRAVE CRUISES REEF TOURS
01.2002 - 01.2006
Bachelor of Media & Communications
Bachelor of Applied Management
Diploma of Leadership and Management
Diploma of Business
Diploma of Project Management
AIM
Diploma of Building Design
Diploma Interior Design
Certificate of Professional Skills For The Executive Secretary -
National Institute of Management Training
Xero Certified
Advanced Certificate, BAS & Company Reporting, Payroll -
Quick Books
Self Leadership, Supervision And DISC Personality Profiling -
Foundation Consulting
High School Certificate
References
- Neil Jones, Building Designers Association of Queensland, 0409 052 564
- Michael Linke, Australian Institute of Architects, 0428 746 526
Awards
- MTA QLD - Lifestyle Award - 2015
- MTA QLD - Construction Company of the Year - 2016
- Housing Industry Australia - 2016 Mackay/Whitsundays - House of the Year
- Bathroom of the Year
- Best Kitchen under 30K
- Best Bathroom up to 8m2
- Custom Build of the Year
- Best House over 800 K
References
- Neil Jones, Building Designers Association of Queensland, 0409 052 564
- Michael Linke, Australian Institute of Architects, 0428 746 526.
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