Tamara Klein

• Customer Service Skills; engaging with customers to provide a warm and personalised shopping experience., assisting with locating merchandise
• Sales and Product Knowledge; experience in providing styling advice, handling enquiries, recommending products and meeting sales targets
• Handling returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction
• Stocking merchandise; clearly labelling items and arranging according to size or colour
• Processing transactions accurately, balancing cash registers at the end of each shift.
• Used POS system to process sales, returns and loyalty card transactions
• Enhanced store appearance through diligent merchandising and regular upkeep of displays

• Engaging with parents/carers to provide a warm and personalised library experience,
• Supporting the procurement of new technology or equipment, improving access to resources and enhancing the learning environment for patrons
• Assisting patrons in locating materials and resources effectively, including recommending toys that are appropriate to the child's development
• Using CRM program software to handle toy loans, catalogue and itemise library stock and manage toy library memberships.
• Ensuring that toy library stock is clean, well maintained and in working condition; ensure that stock is returned to its place; ensure that library stock is
• Developing and maintaining the library collection by ensuring that resources are put away correctly and conducting regular audits on equipment.

Delivering office, phone and virtual community-based assessment and NDIS planning sessions for children 0-7 years to determine their eligibility for the NDIS.

Develop NDIS plans for children with a disability or developmental delay.

Work within a transdisciplinary team and provide service in line with Early Childhood Best Practice

Excellent administrative and organisational skills with the ability to manage multiple activities with minimal supervision

Providing referrals to other services to connect children with delays to other services (such as a community group, Paediatrician)

Working collaboratively with other staff to share knowledge and achieve common goals

Work within funding budgets and timelines

High level of IT competency in using computer systems such as Microsoft Excel, MS Teams, Zoom.

Design and delivery of induction training to new staff.

Delivery of professional training to staff tailored to their needs

Mobile Speech Pathology service across Melbourne Bayside Suburbs

Delvering clinic and home/community based Speech Pathology services to children aged 0-18.

Excellent Written and Oral communication skills including the ability to explain information simply to clients and their parents/carers.

Interpersonal Skills; strong ability to connect with clients and develop individualised goals and treatment plans based on client's needs

Organisation Skills; strong time management and organisational abilities to manage workload and adhere to deadlines

Business and Marketing Skills; development of a business plan, developing a financial plan; managing payments including knowledge and use of CRM Systems (e.g. PACE), Medicare and Private insurance funds.

Business and Marketing skills

Clinical Expertise; regular attendance at at Professional Development to keep knowledge and skills up-to-date.