Tamara Kurtic
Brisbane,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Guest Relations Manager
The Calile Hotel
11.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
- Achieved positive feedback from guests through personalized service and attention to detail.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with other departments to ensure a seamless guest experience throughout their stay.
- Monitored guest feedback to identify trends and areas for improvement, implementing necessary changes accordingly.
- Maintained strong relationships with VIP guests, ensuring their satisfaction through tailored services and offerings.
- Conducted regular inspections of public areas and guest rooms to maintain hotel standards and address any issues proactively.
Store Manager
The Calile Hotel - M.O.S.T
01.2022 - 11.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Restaurant Owner
Kasina
01.2020 - 12.2022
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Account Manager
Dramanti Pty Ltd
01.2016 - 12.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customised account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Bachelor of Arts - Public Relations And Communication
Griffith University
Brisbane, QLD04.2022
Skills
- Cultural Awareness
- Exceptional Communication
- Upselling Strategies
- Marketing Knowledge
- Team Management
- Interpersonal skills
Languages
Serbian
Native or Bilingual
Timeline
Assistant Guest Relations Manager
The Calile Hotel
11.2023 - Current
Store Manager
The Calile Hotel - M.O.S.T
01.2022 - 11.2023
Restaurant Owner
Kasina
01.2020 - 12.2022
Account Manager
Dramanti Pty Ltd
01.2016 - 12.2019
Bachelor of Arts - Public Relations And Communication
Griffith University
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