Tamara Lackey
Tweed Heads,NSW
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Administrator / Reservations
Tweed Holiday Park Fingal Head
04.2015 - Current
- Manage approximately 70 incoming calls, calling back voicemails promptly
- Booking clientele into RMS for future bookings
- Replying to emails
- Filing
- Banking daily takings, balancing of cash tills and reconciling credit card accurately reconciling prior day's takings and rolling the system
- Maintenance of park arrange for tradesmen to carry out maintenance or repairs, etc
- Process of refunds and transfers
- Greet and register guests and issue keys / boom gate tag
- Monitored site/cabin availability using RMS
- Processed credit card transactions during the check in/checkout process
- Referred guests to local restaurants and recommended attractions in the area
- Stay over in manager residence whilst managers take vacation (fill in managers)
- Solve problems that arise with customer bookings
- Direct the daily duties to the staff members
- Cleaning of cabins.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Utility
Dugald River
11.2014 - 09.2015
- Cleaning of rooms for FIFO days (up to 50 rooms per day), half cleans
- Use of industrial laundry washing/drying
- Cleaning of village laundries, gym, bar
- Cleaning mine site offices/crib rooms
- Bar service for clients day shift and night shift
- Restocking fridges, open and closure of bar, handling large sums of money
- Knowledge of responsible service of alcohol
- Driver on fly in fly out days up to 12 passengers (mini bus or 4X4)
- Use of radio for call points, 2 and a half hour drive on dirt road with road trains passing
- Night Shift cleaning.
- Collaborated with team members to complete utility projects within deadlines.
- Increased safety by adhering to established policies and procedures during all tasks.
- Participated in regular team meetings to discuss project updates, challenges faced, and potential solutions moving forward.
- Demonstrated flexibility by adapting quickly to changing priorities or unforeseen circumstances related to various assignments or weather conditions affecting planned schedules.
- Kept work area clean, neat, and well-stocked to maximize productivity.
Reservations / Administration / Utility
Lady Loretta
12.2012 - 11.2014
- Perform and fulfill all administrative duties including but not limited to: Booking miners in accommodation from client miners and contractors
- Reading and inputting several different rosters 2/2, 8/6, 2/1 FIFO
- Changing of staff flights
- Banking daily takings, balancing of cash tills and reconciling credit card accurately reconciling prior day's takings and rolling the system
- Promptly responding to general inquiries from members, staff, and clients via email, email and fax
- Compiled weekly monetary reports and records
- Emailing daily management reports to upper level management
- Greeted and registered guests and issued room keys
- Checking guests in and out of the camp, addressing guest queries in person, over the phone, email or by the website
- Handling guest complaints in a professional manner
- Entering reservations made over the phone into VAMS, SAMS
- Organizing and training cleaners to do the housekeeping of the rooms and property
- Ensuring that the property was kept in a clean and tidy manner as well as making sure in-house rules and OHS regulations were being adhered too
- Arrange for tradesmen to carry out maintenance or repairs, etc
- Administrator's allocated roster 2/1 FIFO roster, many times 3 weeks on
- Utility: Cleaning of rooms for FIFO days (up to 70 rooms a day)
- Cleaning CEO mining manager's accommodation
- Cleaning of village laundries, use of industrial laundry washing/drying gym and bar
- Cleaning mine site offices/crib rooms
- Bar service for clients day shift and night shift
- Restocking fridges, open and closure of bar, handling large sums of money
- Knowledge of Responsible Service of alcohol
- Driver on fly in fly out days up to 12 passengers (mini bus or 4X4) use of radio for call points, 2 and a half hour drive on dirt road with road trains passing.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Handled challenging situations or dissatisfied customers professionally.
- Actively participated in staff meetings and training sessions to stay current on industry trends and best practices.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously.
- Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.
- Streamlined reservation processes for increased accuracy and reduced errors.
Education
Graduate Diploma -
Vet Nursing
Tweed Heads, NSW03.2013
Skills
- Strong organisational skills
- Sharp problem solver
- Courteous demeanour
- Store maintenance ability
- Telephone inquiries specialist
- Customer service expert
- Invoice processing
- Adaptive team player
- Opening/closing procedures
- Staff Management
- Customer Service
Educational Background
- 2015 RMS 9 certificate - Tweed coast Holiday Parks
- 2013 VAMS certificate - Lady Loretta, Dugald River
- QLD R.S.A certificate
- OH&S certificate
- Police check/medical
- 2011-2013 certificate Animal studies Lismore Tafe
- 2010 certificate Caring for Australian Native Wildlife
- 2010 Basic macro-pod care
- 2010 Basic birds of prey care
Career Overview
To gain further skills and develop my professional ability while providing the highest standard of work and commitment to my employer. I am highly-driven individual with a genuine desire to deliver the best for the customer and team members. I work well in a team, whilst also work efficiently on my own.
Affiliations
- surfing
- photography
- snorkling
Timeline
Administrator / Reservations
Tweed Holiday Park Fingal Head
04.2015 - Current
Utility
Dugald River
11.2014 - 09.2015
Reservations / Administration / Utility
Lady Loretta
12.2012 - 11.2014
Graduate Diploma -
Vet Nursing
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