Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tamara Lahner

Rutherford,NSW

Summary

I am a hard working person maintaining a high standard with anything I do. I pay attention to detail and achieve my goals in my personal life and professional work. At heart I love giving great customer service, it gives me a sense of achievement knowing that I have left the customer being 100% satisfied, meaning they are more likely to return. I have done management and I can find the balance of being a manager and looking after staff aswell as being on a personal level. I find working very therapeutic so when I take on a role I do it to the very best of my ability.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Commercial Cleaner

Gabes Services
Maitland, NSW
07.2022 - 02.2023
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Cleaned and sanitised restrooms using appropriate cleaning products.
  • Removed rubbish from bins and disposed of it properly according to regulations.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Kept records of hours worked, supplies used, and tasks completed each day.

Commercial Cleaner

Cromwell Cleaning
Beresfield, NSW
11.2021 - 07.2022
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Steam-cleaned or shampooed carpets.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitise partitions, decorations, sinks, counters and mirrors.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitising sinks and tidying storage shelves.
  • Collected rubbish from floors within hallways, bathrooms and work areas.
  • Replenished supply of hand soap, paper towels and other consumables.

Commercial Cleaner

Connect Cleaning
Maitland, NSW
02.2021 - 10.2021
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Checked all areas of the building for signs of pest infestation and took necessary action if any were found.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Kept records of hours worked, supplies used, and tasks completed each day.
  • Observed all relevant laws regarding health codes and waste disposal standards.
  • Ensured compliance with company policies related to security measures while on duty.
  • Collected rubbish from floors within hallways, bathrooms and work areas.

Delivery Driver

Bakehouse Cottage
Maitland, NSW
05.2019 - 02.2021
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Assisted warehouse personnel in packing orders when necessary.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Customer Service Assistant

Sainsburys UK
Newbury, Berkshire
02.2003 - 11.2018
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Resolved customer complaints promptly and professionally.
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
  • Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
  • Responded promptly to customer inquiries about order status or product availability.
  • Managed stock levels by ordering necessary supplies when needed.
  • Prepared reports on sales figures and customer feedback for management review.
  • Collaborated closely with colleagues to meet customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer complaints and issued refunds as needed.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Updated databases with new and modified customer data.

Support Worker

Achieve Together UK
Newbury, Berkshire
04.2014 - 08.2018
  • Organised leisure activities for clients in the community.
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.

Store Manager

Sally Hair & Beauty UK
Newbury, Berkshire
07.2001 - 02.2003
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed relationships with suppliers to negotiate better prices.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Office Manger

Loganholme Drug and Alchol Rehab
Logan, QLD
06.1999 - 05.2001
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.

Domestic Cleaner

Private Cleaning
Logan, QLD
03.1990 - 12.1993
  • Swept, vacuumed and mopped floors in residential homes.
  • Dusted furniture, blinds and other surfaces.
  • Cleaned bathrooms including toilets, sinks, showers and bathtubs.
  • Washed windows inside and outside of the home.
  • Changed bed linens when requested by clients.
  • Removed cobwebs from walls and ceilings.
  • Provided excellent customer service to ensure satisfaction.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
  • Complemented special requests from clients in a timely manner.
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Receptionist

Gold Coast Investments
Gold Coast, QLD
01.1980 - 01.1990
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.

Skills

  • Equipment safety
  • Safe Chemical Handling
  • Daily Reporting
  • Team Training
  • Product Knowledge
  • Data Entry
  • Appointment Scheduling
  • Staff Development
  • Time keeping
  • Customer Service
  • Fast learner
  • Personal care assistance
  • Behavioral support
  • Recreational Activities

Certification

  • Office Diploma at TAFE loganholme.
  • Level 2 Certificate in Councselling- Skills Newbury

Timeline

Commercial Cleaner

Gabes Services
07.2022 - 02.2023

Commercial Cleaner

Cromwell Cleaning
11.2021 - 07.2022

Commercial Cleaner

Connect Cleaning
02.2021 - 10.2021

Delivery Driver

Bakehouse Cottage
05.2019 - 02.2021

Support Worker

Achieve Together UK
04.2014 - 08.2018

Customer Service Assistant

Sainsburys UK
02.2003 - 11.2018

Store Manager

Sally Hair & Beauty UK
07.2001 - 02.2003

Office Manger

Loganholme Drug and Alchol Rehab
06.1999 - 05.2001

Domestic Cleaner

Private Cleaning
03.1990 - 12.1993

Receptionist

Gold Coast Investments
01.1980 - 01.1990

Similar Profiles

CREATE PROFILE
Tamara Lahner