Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Tamara Lawson

Warrak,VIC

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

20
20
years of professional experience

Work History

Assistant Manager

KFC
Ararat, VIC
08.2015 - 05.2025
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created reports on sales trends, inventory levels, and financial data.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maintained up-to-date knowledge of company products and services.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Managed customer service inquiries and complaints in a timely manner.

Office Administration Assistant

SAS Truck service
Ararat, VIC
05.2009 - 08.2015
  • Preparing invoices for payment processing using accounting software programs.
  • Answering telephones and directing calls to appropriate staff members.
  • Assisting with onboarding of new employees including setting up accounts and access rights.
  • Managing incoming mail by sorting, distributing, scanning or archiving as required.
  • Updating customer information in the database system.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Answered and directed phone calls to appropriate staff members.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Ordering office supplies and equipment as needed.
  • Facilitated communication within the office and with external partners.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Performing data entry tasks into various databases when needed.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Scheduling appointments for staff members or clients if necessary.
  • Completed routine maintenance and repair.

Deli Worker

Woolworths
Ararat, VIC
10.2005 - 11.2009
  • Followed instructions to properly arrange merchandise items.
  • Greeted customers and provided assistance with locating items throughout the store.
  • Assisted managers in completing special projects as needed.
  • Answered phone calls from customers regarding product inquiries and purchases.
  • Organized backroom storage area ensuring a safe environment for employees working in the area.
  • Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
  • Monitored expiration dates and removed outdated products from shelves.
  • Assisted in setting up promotional displays and end-caps to highlight featured products.
  • Handled returns and exchanges according to company policies.
  • Responded to customer inquiries and resolved issues to ensure satisfaction.
  • Performed price checks and adjustments as needed.
  • Adhered to company policies and procedures regarding loss prevention and security.
  • Provided customer service including answering questions, resolving complaints, and responding to requests for information.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.

Education

High School Diploma -

Stawell Secondary College
Stawell, VIC
11-1997

Skills

  • Quality control
  • Performance monitoring
  • Inventory management
  • Customer service
  • Sales analysis
  • Conflict resolution
  • Employee training
  • Team building
  • Data reporting
  • Project management
  • Operational efficiency
  • Time management
  • Effective communication
  • Crisis management
  • Verbal and written communication
  • Work delegation
  • Performance reviewing
  • Workload management
  • Negotiation
  • Retail operations
  • Product and service sales
  • Workplace safety compliance
  • Budgeting and finance
  • Customer relations
  • Employee performance evaluation
  • Policy enforcement
  • Staff supervision
  • Sales forecasting
  • Promotional planning
  • Employee performance evaluations

Reference

  • Lucinda Judd - Assistant Manager KFC
  • 0421944658

Timeline

Assistant Manager

KFC
08.2015 - 05.2025

Office Administration Assistant

SAS Truck service
05.2009 - 08.2015

Deli Worker

Woolworths
10.2005 - 11.2009

High School Diploma -

Stawell Secondary College

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Tamara Lawson