Tamara Louwrier

North Ward,QLD

Summary

Lead and manage team across multi-faceted offerings to ensure high quality customer service and experience, leading to strong relationships with a diverse customer base, resulting in repeat business and increased customer loyalty.
Ensure compliance with regulations and venue policies by adhering to liquor and gaming laws and health and safety regulations, monitoring responsible alcohol service practices, and maintaining cleanliness and hygiene standards.
Assist in developing and changing current/new Standard Operating Procedures to meet the changing needs of business, including identifying areas for improvement in order to stream line current processes.
Lead and develop a high-performing team by recruiting, training, and scheduling staff, setting performance expectations, providing regular feedback, and fostering a supportive work environment.
Skilled professional promoting expertise in task prioritization and crowd control. Confident Venue/Assistant Manager known for planning and supervising exciting events that draw in new business.
Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Certification

Work History

Assistant Venue / People and Culture Manager

Watermark Townsville

Townsville, QLD

09.2022 - Current

Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Trained and supervised staff to consistently meet performance goals and customer service standards.
Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Skilled at working independently and collaboratively in a team environment.
Worked with internal partners to design and execute strategic communications and programs to increase overall employee alignment and engagement.
Provided leadership, guidance and support to staff members.
Partnered with local organizations to expand access to social and community services.
Created, planned and maintained communication policies and procedures.
Developed and implemented training programs for staff.
Established and maintained relationships with key stakeholders.
Created and drove culture-promoting activities throughout business.
Built strong relationships with leaders across business to communicate strategic goals and initiatives.
Thrive in a fast-paced environments including effectively managing diverse tasks, including overseeing bar operations, addressing customer concerns, and adjusting schedules and resources to accommodate changes in customer demand.
Demonstrate effective communication and professionalism by interacting courteously with customers, staff, and management, actively listening to customer feedback, and conveying expectations and instructions clearly.

Venue Manager

Albion Hotel Albury

Albury, NSW

03.2022 - 09.2022

Supervised events from start to finish using effective crowd control methods.
Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Interacted with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards and guided team members to maintain high productivity and performance metrics.
Facilitated the hiring and recruitment of new staff in varying departments
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Responsible for the ordering of necessary goods, relating to bar stock,cleaning products and venue consumables
Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Thrive in a fast-paced environments including effectively managing diverse tasks, including overseeing bar operations, addressing customer concerns, and adjusting schedules and resources to accommodate changes in customer demand.
Demonstrate effective communication and professionalism by interacting courteously with customers, staff, and management, actively listening to customer feedback, and conveying expectations and instructions clearly.

Assistant Venue Manager.

Criterion Hotel

Yarrawonga, VIC

09.2021 - 03.2022

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Collaborated with management team to develop profit and growth strategies, resulting in the expansion of customer base and increased profit margins.
Resolved client complaints in a collaborative manner, ensuring repeat business and upholding company reputation.
Provided comprehensive weekly reports to management, encompassing venue activity, financials, staff performance, incidents, and safety measures.
Effectively managed staff through clear communication, emphasizing client service, sales goals, and product knowledge.
Maintained strong relationships with suppliers/contractors, managing stock replenishment and exploring new product options for clients.

Skills

Staff Management
Inventory Control
Hiring and Onboarding
HR Policies
Issue and Conflict Resolution
Finance and Accounting Operations

Operational Standards
Customer Relations
Critical Thinking
Team Player
Effective communicator

Job history

Beer DeLuxe, Duty Manager, Albury. June 2017- Sept 2021
Coe and Coe, Cafe Manager, Melbourne. March 2019- August 2020
Jindera Bakery, Sale assistant, Jindera, April 2012- December 2018
Auski Albury, Sale assistant. October 2018- March 2019

Certification

● Certificate 3 in Retail Operations

● NSW- Responsible Serving of Alcohol

● NSW- Responsible Conduct of Gambling

● SITHFAB002- Provide Responsible Serving of Alcohol

● SITHGAM001- Provide Responsible Gambling Services

● Victoria- Responsible Service of Alcohol

References

Harrison Jones- Venue Manager, Brewdog Pentridge Coburg, 0431 961 504
Rachel Lloyd- Jindera Bakery, Owner/Operator, 04 09 445 418

Timeline