Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Tamara Maguire

Malvern East

Summary

I am a compassionate and dedicated Counsellor, registered with the Australian Counselling Association and a member of the Mental Health Academy. With over 25 years of experience across various sectors, including education, mental health, and community services, I have a proven ability to support individuals in overcoming challenges and achieving personal growth. My work in counselling and welfare roles has developed my skills in communication, de-escalation, and building trusting relationships with people from diverse backgrounds, including students, veterans, and individuals with mental health or learning difficulties. I am passionate about helping people enhance their emotional well-being and quality of life through personalised care and guidance. My adaptable, client-focused approach makes me well-suited for a variety of counselling and support roles.

Overview

23
23
years of professional experience
1
1
Certification

Work History

WELFARE COORDINATOR

Glen Waverley Uniting Church
04.2025 - Current
  • Assess client needs to determine required social services.
  • Develop and implement personalized care plans for clients, including distributing food vouchers and daily essentials.
  • Coordinate with other professionals and agencies to provide necessary services.
  • Oversee and coordinate activities for welfare-to-work clients.
  • Serve as a liaison with organizations and resources in the community.
  • Counsel clients as needed.
  • Maintain the required standard of Privacy and Confidentiality of Glen Waverley Uniting Churches' records and those of the clients in terms of the Welfare Function of GWUCAvailable upon request.

COMMUNITY SUPPORT OFFICER/COUNSELLOR

Monash University
01.2025 - Current
  • Build and maintain relationships with residents to proactively contribute to a positive residential community culture.
  • Provide support and resources for resident enquiries, addressing resident concerns and needs, ensuring clear and effective liaison, communication and escalation as per set guidelines.
  • Provide expert and authoritative support, advice, guidance and incident management as the first point of contact for residents in all after hours critical incidents, escalating to Senior MRS Management when required.
  • Provide daily reporting and recommendations on all incidents and resident matters.
  • Develop resident safety and support management plans for medium and major resident incidents when required.
  • Implement and enforce policies and procedures related to residential services maintaining a high level of professionalism and integrity.
  • Undertake First Aid duties as required.

COUNSELLOR AND LIFE COACH

I've Got Your 6 Foundation (IGY6)
05.2024 - 12.2024
  • Support NDIS participants, veterans, students, and individuals with disabilities, learning disabilities, and mental health issues to find purpose and direction in life.
  • Provide emotional support to clients by helping them identify, understand, and work through their personal challenges.
  • Develop tailored plans and programs aimed at fostering educational, emotional, and personal growth.
  • Address and resolve negative behavioural patterns, focusing on prevention, rehabilitation, and improving mental health and overall quality of life.

STUDENT SERVICES AND CHILD WELFARE OFFICER

Nazareth College
07.2024 - 12.2024
  • Act as the 'Take A Break'/Welfare Officer, where students register for a class pass and de-escalate with my support before meeting the Counsellor; also manage welfare checks for approximately 30 international students as required.
  • Assist the Registrar and Marketing Director with organising Open Mornings, Open School Tours, Excursions, Yearbook, Newsletters, and related marketing activities.
  • Support College Risk Management by ensuring compliance across all aspects of the Learning Program and College activities, including HR compliance and induction training for new staff.
  • Prepare, produce, and maintain College OHS records and publications in line with organisational policies.
  • Assist the Business Manager with Emergency Management Planning and Training, including the implementation of Child Safety initiatives.

ADMINISTRATION AND ENROLMENT ASSISTANT

Hester Hornbrook Academy
09.2023 - 04.2024
  • Oversaw the operation of reception in a busy school environment, providing administrative support and managing enquiries.
  • Attended daily school meetings and briefings to stay informed and coordinate tasks efficiently.
  • Monitored and assisted students aged 15-25 who were unable to attend
    mainstream schools due to various reasons (e.g. mental health issues, young
    mothers)
  • Collaborated closely with Executive Management, Teachers, Youth Workers,
    Education Support Officers, and other Administration staff to ensure smooth
    operations.

EXECUTIVE ASSISTANT - PEOPLE AND CULTURE

Uniting AgeWell
03.2023 - 07.2023
  • Provided administrative and secretarial support to the Executive and UA Board, including diary management and travel arrangements.
  • Coordinated event management and prepared Governance reports, presentations, and meeting agendas.
  • Managed communications for the General Manager of People and Culture and supported the Health and Safety Manager and People and Culture Manager.
  • Attended and minute meetings, including UA Board and Committee meetings.

EVENT, OFFICE AND PEOPLE COORDINATOR

Good Shepherd (Not For Profit Government Organisation)
12.2022 - 03.2023
  • Managed strategic planning workshops for All Boards, PLT, and the Stewardship Council.
  • Executed events and engaged stakeholders effectively.
  • Supported the CEO Projects and Strategy Support Officer, CEO, and external consultants with strategic planning sessions across Victoria, SA, QLD, and NSW.
  • Liaised with consultation sites and built productive network relationships.
  • Coordinated travel arrangements for the CEO, CEO Projects and Strategy Support Officer, and external consultants.
  • Served as the primary contact for internal and external stakeholders.
  • Contributed to the induction and onboarding of new employees and assisted with recruitment activities.

ADMINISTRATION OFFICER - COMPLIANCE

Our Lady of Mercy College
08.2022 - 12.2022
  • Provided high-level administrative support to the Daily Organiser and Head of Operations.
  • Managed excursion and incursion processes, ensuring student compliance.
  • Offered reception and administrative support to teachers and students in years 7-12.
  • Handled incoming phone calls, redirected as necessary, and issued class passes.
  • Monitored student attendance and managed school activities, including risk assessments and scheduling.
  • Ensured a safe environment for students, focusing on their wellbeing.
  • Maintained accurate College records and handled sensitive information with confidentiality.

PROJECT OFFICER (OPERATIONS COORDINATOR/RSO)

The Department of Justice and Community Safety
12.2020 - 06.2022
  • Managed a team of 20-30 staff, providing support and adapting to pandemic-related changes and impacts.
  • Assisted international travellers at Melbourne International Airport during the COVID-19 pandemic.
  • Coordinated and assigned hotel accommodation for arriving travellers.
    Liaised with hotels, airport staff, and transportation to ensure safe and timely
    arrivals.
    Attended daily meetings and reported to management on COVID-19 statistics,
    hotel arrivals, and passenger details.
    Served as a role model for the team, offering ongoing support and direction.
    Effectively managed stakeholders within the Victorian Government.

CABIN CREW

Virgin Australia
03.2010 - 10.2020
  • Delivered exceptional customer service and ensured a memorable passenger experience.
  • Complied with all airline and federal aviation regulations and security procedures.
  • Managed all aspects of passenger boarding and disembarking, including emergency and non-standard procedures.
  • Communicated effectively with ground, cabin, and flight crews.
  • Conducted cabin safety functions, identified safety issues, and worked to minimise risks.
  • Adhered to strict timeframes and schedules.
  • Monitored guest safety and satisfaction, addressing issues promptly.
  • Administered first aid during medical emergencies.
  • Trained new crew members on Standard Operating Procedures (SOPs) and passed biannual practical and theoretical exams.
  • Assisted with Cabin Supervisor duties as a Senior Crew member.

GUEST SERVICES AGENT

Virgin Australia
11.2002 - 03.2010
  • Provided high-quality customer service and enhanced passenger experience.
  • Managed ticketing procedures, including check-in and transfer processes.
  • Oversaw gate boarding procedures and monitored aircraft On-Time Performance (OTP).
  • Communicated with customers about flight changes or delays.
  • Handled customer service inquiries and complaints promptly.
  • Maintained professional standards of behaviour and presentation.
  • Gathered customer feedback and identified opportunities for process improvements.
  • Coordinated communication between the airline and customers.
  • Delivered personalised service to clients requiring additional assistance.
  • Ensured compliance with all standards and operating procedures.

Education

Diploma in Counselling -

ACCLM
01.2023

Certificate in Travel and Tourism - undefined

TAFE SA
11.1998

Skills

  • Student Well-being Support
  • Counselling and Therapy
  • Emotional Intelligence
  • Child and Adolescent Development
  • Crisis Intervention
  • Conflict Resolution
  • Case Management
  • Behavioural Assessment
  • Client-Centred Care
  • Life Coaching
  • Team Collaboration
  • Leadership and Mentoring
  • Stakeholder Engagement
  • Interpersonal Communication
  • Problem Solving
  • Adaptability and Flexibility
  • Time Management
  • Mental Health Assessments
  • Trauma-Informed Care Techniques
  • Risk Management and Planning
  • Crisis Management
  • Report Writing and Documentation
  • Policy Compliance (OHS, Child Safety)

Certification

  • Registered Counsellor, Australian Counselling Association, 30086
  • Member, The Mental Health Academy
  • Mental Health First Aider, MHFAiders Australia, 2021-01-01
  • Working With Children Check, Dept of Government Services, 2043100A-01, 2025-10-01
  • First Aid Certificate, Allens Training, 2028-05-01
  • Agent Representative Certificate, Real Estate, Kaplan Melbourne, 2016-10-01

Personal Information

  • ID Type: Registered Counsellor
  • ID Number: 30086

Timeline

WELFARE COORDINATOR

Glen Waverley Uniting Church
04.2025 - Current

COMMUNITY SUPPORT OFFICER/COUNSELLOR

Monash University
01.2025 - Current

STUDENT SERVICES AND CHILD WELFARE OFFICER

Nazareth College
07.2024 - 12.2024

COUNSELLOR AND LIFE COACH

I've Got Your 6 Foundation (IGY6)
05.2024 - 12.2024

ADMINISTRATION AND ENROLMENT ASSISTANT

Hester Hornbrook Academy
09.2023 - 04.2024

EXECUTIVE ASSISTANT - PEOPLE AND CULTURE

Uniting AgeWell
03.2023 - 07.2023

EVENT, OFFICE AND PEOPLE COORDINATOR

Good Shepherd (Not For Profit Government Organisation)
12.2022 - 03.2023

ADMINISTRATION OFFICER - COMPLIANCE

Our Lady of Mercy College
08.2022 - 12.2022

PROJECT OFFICER (OPERATIONS COORDINATOR/RSO)

The Department of Justice and Community Safety
12.2020 - 06.2022

CABIN CREW

Virgin Australia
03.2010 - 10.2020

GUEST SERVICES AGENT

Virgin Australia
11.2002 - 03.2010

Certificate in Travel and Tourism - undefined

TAFE SA

Diploma in Counselling -

ACCLM

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Tamara Maguire