Tamara Mayo
IVANHOE,VIC
Summary
Highly motivated and dedicated student seeking a part-time position to apply and enhance my skills while gaining practical experience. Committed to contributing effectively to a dynamic team and business environment, I am eager to balance academic responsibilities with a meaningful role. My strong work ethic, enthusiasm, and willingness to learn make me an asset to any organization
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Intercontinental Melbourne the Rialto
03.2022 - Current
- Exceptional Customer Service: Provided top-tier service to guests, ensuring a welcoming and luxurious experience from check-in to check-out.
- Efficient Problem Solving: Quickly and effectively resolved guest issues and complaints, maintaining high levels of guest satisfaction.
- Time Management: Managed multiple tasks simultaneously in a fast-paced environment, ensuring smooth daily operations.
- Team Collaboration: Worked closely with other departments, including housekeeping and concierge, to deliver a seamless guest experience.
Sports Coach
Maroondah City Council
01.2019 - 05.2022
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
Manager
Warrandyte Lions Opportunity Shop
08.2021 - 03.2022
- After working as a weekly volunteer at this opportunity shop for 4 years, I was offered the position of manager which I took with great pleasure.
- Creating fortnightly reports of sales, staff and expenses, and weekly progress reports on excel of all finances and volunteers.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Retail Assistant – Key Holder
Kidstuff Eastland
12.2020 - 03.2022
- At this job I was promoted to a key holder of two stores placing me in charge of casuals at times and giving me the opportunity to train new staff members.
Education
Bachelor of Laws/ Bachelor of Business Administration -
Australian Catholic University
Melbourne, VIC06.2026
Victorian Certificate of Education -
Luther Collage
12.2020
Skills
- Guest Relations
- Administrative Support
- Complex Problem-Solving
- Time Management
- Interpersonal Skills
- Teamwork and Positive Attitude
Certification
Microsoft Excel 2013 Certification, 2021-10-01
Volunteer Experience
2017–2021
- Accumulated over 300 hours of volunteer work, consistently contributing almost every Sunday.
- Developed strong reliability and dedication, meeting weekly time commitments without financial incentive.
- Gained valuable experience in community engagement, enhancing interpersonal skills through interactions with diverse individuals.
References
Ray Marquez
Assistant Front Office Manager, Intercontinental Melbourne the Rialto
0413 739 517, rayvincent_marquez@yahoo.com
Mark Johnson
Duty Manager, Intercontinental Perth City Centre
0499 198 377, mark.johnston2@ihg.com
Kimberly Goldsmith
Former Manager, Maroondah City Council
0425 864 074, kgoldsmith@maroondah.vic.gov.au
Timeline
Guest Service Agent
Intercontinental Melbourne the Rialto
03.2022 - Current
Manager
Warrandyte Lions Opportunity Shop
08.2021 - 03.2022
Retail Assistant – Key Holder
Kidstuff Eastland
12.2020 - 03.2022
Sports Coach
Maroondah City Council
01.2019 - 05.2022
Bachelor of Laws/ Bachelor of Business Administration -
Australian Catholic University
Victorian Certificate of Education -
Luther Collage
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