Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Accomplishments
Timeline
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Tamara Norsworthy

Tamara Norsworthy

Valley View 5093,SA

Summary

Driven manager with a proven track record at Coles Supermarkets, adept in financial management and team leadership. Excelled in staff development, achieving significant productivity gains and high customer satisfaction. Skilled in policy implementation and performance management, demonstrating a results-focused approach with a commitment to business development and staff mentoring. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

34
34
years of professional experience

Work History

Manager Coles Supermarkets

Coles
02.1999 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Deli Manager

Foodland
11.1990 - 12.1998
  • Set schedules for up to 30 staff by planning and designating shifts and hours.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping, and security.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

Charles Campbell College
Paradise, SA
11.1992

Skills

  • Financial Management
  • Business Development
  • Policy Implementation
  • Performance Management
  • Staff Development
  • Shift Scheduling
  • Customer Service
  • Team Leadership
  • POS System Operation
  • Flexible Schedule
  • Staff Supervision
  • Team Supervision
  • Training and mentoring
  • Listening Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Important To Me

Personal development programsCompany CultureCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Manager Coles Supermarkets

Coles
02.1999 - 08.2024

Deli Manager

Foodland
11.1990 - 12.1998

High School Diploma -

Charles Campbell College

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Tamara Norsworthy