Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tamara Phillips

Brisbane,QLD

Summary

Proven leader with extensive experience at Dan Murphy's, adept in customer service and engagement, and store organisation. Excelled in staff development and team building, significantly enhancing team performance and customer satisfaction. Skilled in recruitment and training management, driving efficiency and fostering a positive work culture. Achieved notable improvements in operational outcomes and employee retention.


My ability to lead teams is evident through my strong team-building and motivational techniques, inspiring others to work towards common goals. Quick decision-making and adept problem solving abilities enable me to navigate challenges efficiently, while open and honest conversations, coupled with active listening, foster transparency and collaboration within the team. Overall, my diverse skill set makes me a valuable asset in driving success and maintaining a positive team dynamic.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Dan Murphy's
02.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognising individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analysed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Professional Development

03.2023 - 07.2023
I was developing my leadership and management skills.

Customer Service Assistant

Dan Murphy's
05.2020 - 02.2022
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Suggested best-fit offerings from available products and services to capitalise on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front End Cashier

Woolworths Supermarket
03.2020 - 05.2020
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Bistro Server

The Vale Hotel
10.2019 - 03.2020
  • Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
  • Collaborated with kitchen staff to ensure accurate preparation and presentation of dishes according to guest specifications.
  • Coordinated private events at the bistro successfully, managing all aspects from reservations to menu customisation.
  • Increased repeat business through friendly and professional interactions with guests, remembering their preferences and dietary needs.
  • Adapted quickly to changing menus or promotional offerings while maintaining knowledge on each dish''s ingredients and preparation methods.
  • Set up tables according to special event requirements or guest requests while adhering to the restaurant's standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.

Fast Food Crew Trainer/Cafe Coordinator

McDonald's Restaurant
03.2017 - 10.2019
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimising wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
  • Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
  • Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
  • Enhanced team productivity by conducting regular training sessions and sharing best practices.
  • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
  • Recognised for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
  • Increased employee retention by fostering a supportive work environment and offering constructive feedback on performance evaluations.
  • Streamlined order processing by mastering point-of-sale systems and accurately entering customer orders.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Enhanced overall cafe atmosphere with a focus on cleanliness, organisation, and visual appeal.
  • Operated within budget and identified new ways to improve business.
  • Conducted regular equipment maintenance checks to ensure optimal functionality throughout the day-to-day operations.
  • Implemented health and safety protocols, maintaining a safe environment for both employees and customers.
  • Maximised sales by strategising product placement within the cafe space based on consumer behaviour trends analysis.
  • Maintained an up-to-date knowledge of industry trends in coffee brewing techniques for continuous improvement of product offerings.
  • Managed daily cafe operations, ensuring efficiency and seamless customer experience.
  • Promoted special events at the cafe to drive foot traffic during non-peak hours, increasing revenue potential.
  • Planned, marketed and executed special events and promotions in cafe.
  • Trained new staff members on cafe policies and procedures for consistent service quality.
  • Improved customer satisfaction by providing exceptional service and promptly addressing inquiries.
  • Streamlined order-taking process with digital tools integration, improving order accuracy and decreasing wait times.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

High School Diploma -

Thuringowa State High School
Condon, QLD
11.2018

Skills

  • Customer Service and Engagement
  • Store Organisation
  • Time Management
  • Team Building and Leadership
  • Attention to Detail
  • Hiring and Onboarding
  • Training Management
  • Management Team Building

References

Claire Green, Dan Murphy's Woolloongabba Store Manager - 0490 709 399

Kristy Tonks, Dan Murphy's Area 3 Manager - 0460 406 278

Timeline

Professional Development

03.2023 - 07.2023

Assistant Store Manager

Dan Murphy's
02.2022 - Current

Customer Service Assistant

Dan Murphy's
05.2020 - 02.2022

Front End Cashier

Woolworths Supermarket
03.2020 - 05.2020

Bistro Server

The Vale Hotel
10.2019 - 03.2020

Fast Food Crew Trainer/Cafe Coordinator

McDonald's Restaurant
03.2017 - 10.2019

High School Diploma -

Thuringowa State High School

Similar Profiles

CREATE PROFILE
Tamara Phillips