Tamara Pollitt
Greystanes,Australia
Summary
Dynamic professional with a proven track record in customer service and sales administration at Paradise Kitchens. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong communication and Microsoft Excel skills. Demonstrated adaptability and problem-solving abilities, contributing to team success and efficient multitasking under pressure.
Overview
33
33
years of professional experience
Work History
Customer Service/Sales Administration
Paradise Kitchens
02.2023 - Current
- Answer all incoming phone calls
- Welcome and engage customers upon their arrival in the showroom, ensuring a positive first impression
- Respond to customer inquiries
- Answer customer enquiries over the phone, by email and face to face
- Take and process customer orders and payments
- Raise invoices
- Update customer records
- Greet customers and offer assistance with kitchen design preferences
- Liaise with customers with a focus on high level customer service
- Recommending products or merchandise to help customers
- Maintain a comprehensive knowledge of kitchen products, materials and design trends to provide informed recommendations
- Maintain communication with customers throughout the sales process
- Communicate with customers and build up a rapport to understand their preferences
Administration Assistant
Bidfood Supply Solutions
Girraween
09.2019 - 08.2023
- Processing inwards paperwork
- Dispatching Orders
- Liaise with customers focusing on a high level of customer service
- Liaise with company drivers and subcontractors to ensure timely delivery of freight
- Liaise with internal customers regarding placing and receiving orders
- Liaise with Warehouse staff regarding processing of orders that were placed past the cut off time, cancellation of orders placed, cancellation of lines of orders placed, adding additional lines to orders
- Working together to achieve an outcome that works for the warehouse staff and the customer
- Follow up ETAs with transport and relaying same information to customers
- Stock Management
- Scheduling and Coordination of Transport
Customer Service/Administration Assistant
TFMXpress
Yennora
09.2022 - 01.2023
- Liaise with customers with a focus on high level customer service
- Liaise with company drivers and subcontractors to ensure timely delivery of freight
- Provide Administrative support to the operations team, Transport Staff and Management
- Respond to Customer email enquiries in a timely manner
- Maintain high level of communication with the Customer Service Team (verbal and written)
- Ensure all information/updates/special instructions are entered and updated in the Ezyfms System
- Investigate customer enquiries of overdue, missing and damaged freight
- Organise customer pick-ups, data entry of connotes, deliveries and POD’s and damages
- Manifesting consignments
- Make bookings and transportation requirements
- Follow up ETA’s on deliveries and relaying information to customers
- Liaise with third party transport companies in relation to out of area deliveries
- Ordering of warehouse and office supplies
- General housekeeping of reception area and warehouse office
Warehouse Administrator
Xylem Water Solutions
Eastern Creek
10.2011 - 09.2019
- Data Entry
- Stock checks
- Booking International Freight
- Booking Local Freight
- Creating and Con Notes, and Manifests
- Arranging transport for daily outgoing freight
- Receiving incoming stock/freight
- Liaising with suppliers and transport companies
- Liaising with other Xylem Branches regarding stock receipt of stock
- Purchasing
- Organising Forklift services/maintenance
- Keeping stock control systems up to date and making sure inventories are accurate
- Maintain OH&S Register
- Maintain forklift maintenance registers are up to date
- Order all packaging supplies, office stationery, uniforms, safety equipment
- Member of OH&S Committee
- Warehouse Area Fire Warden
Customer Service
Panthers Group (Panthers Stadium)
Penrith
03.2011 - 09.2011
- Cashier
- Food Service
Secretary/Personal Assistant/Office Administrator (Relief Weighbridge Operator)
Boral Recycling
Wetherill Park
04.2003 - 02.2006
- Accounts payable and receivable
- Dictaphone
- All telephone enquiries
- Purchasing
- Preparation of spreadsheets of permanent staff timesheets and pay details for head office
- Organisation of permanent staff timesheets
- Ordering all office stationery
- Ordering staff uniforms and safety equipment
- Member of OH&S Committee
- Preparation of Boral Recycling Safety Manual
- General typing
- Filing
Legal Secretary
GIO Workers Compensation Law Department
Paramatta
07.1999 - 04.2003
- Typing/preparing court documents
- Dictaphone (typing memorandums, letters, etc.)
- Paying accounts
- Arranging medical appointments
- Managing general telephone queries
- Preparing Briefs for Counsel
- Filing
- Arranging factual investigations and observation reports
- Arranging interpreters
- Finalising files
- Entering new files on the system
- Making up new files
- Photocopying
- Attend to producing documents under Subpoena
Administration Assistant/Receptionist
BDS Challenge
North Sydney
02.1997 - 07.1999
- Telephone attendance – managing general queries
- Reception duties
- Placing advertisements by phone and via email
- Filing
- Contractor and client placement letters (preparation, printing, photocopying, make contractor packages, and mailing)
- Mailing (collection, distribution and outgoing)
- Answer candidate queries regarding pay, banking, and superannuation
- Enter candidate pay details onto spreadsheet
- Preparing resumes
- Check advertising invoicing
- General typing correspondence
- Financial – petty cash, banking, debtors, reliable accounts, client and contractor invoices and letters, posting of contractor pay advices
- Contractor superannuation arrangements
- Corporate stationary requirements and ordering
- Office stationery ordering
- General upkeep of staff amenities
- Placement agreements to head office
- Prepare spreadsheet of employee and contractor pays to head office
- Data entry
Receptionist/WP Operator
Parramatta
02.1997 - 06.1997
Receptionist
Brands & Logos
North Sydney
04.1996 - 08.1996
- Telephone attendance
- Preparation of search reports
- Dictaphone
- General Typing
- Entering files onto computer filing system
- Collect information from the Trademarks office
- Filing
- Photocopying
- Stationary Orders
Junior Administration Assistant
Moray & Agnew Solicitors
Sydney
01.1994 - 04.1996
- Assisted two partners and three employed Solicitors
- Dictaphone
- Preparing briefs for Counsel
- Some office cheques
- General typing
- Enclosures
- Telephone attendance
- Afternoon deliveries
- Faxes
- Closing files
- Retrieving files from storage
- Ledger copies
- Short letters
- Backsheets for Briefs
Administration/Secretarial/Data Entry/Reception
08.1996 - 02.1996
Checkout Operator
Coles Supermarket
Merrylands
11.1991 - 01.1994
Education
Certificate II - Skills for Work and Training
Nepean TAFE
Penrith12.2010
Advanced Certificate - Office Administration
Granville TAFE
Granville12.1993
Higher School Certificate -
Greystanes High School
Greystanes12.1992
Skills
- Strong Communication
- Customer Service
- Ability to Work Under Pressure
- Problem Solving
- Ability to Work in a Team
- Ability to Multitask
- Microsoft Office
- Microsoft Excel
- Adaptability
Personal Information
- Date of Birth: 08/04/75
- Nationality: Australian
- Driving License: Yes
Timeline
Customer Service/Sales Administration
Paradise Kitchens
02.2023 - Current
Customer Service/Administration Assistant
TFMXpress
09.2022 - 01.2023
Administration Assistant
Bidfood Supply Solutions
09.2019 - 08.2023
Warehouse Administrator
Xylem Water Solutions
10.2011 - 09.2019
Customer Service
Panthers Group (Panthers Stadium)
03.2011 - 09.2011
Secretary/Personal Assistant/Office Administrator (Relief Weighbridge Operator)
Boral Recycling
04.2003 - 02.2006
Legal Secretary
GIO Workers Compensation Law Department
07.1999 - 04.2003
Administration Assistant/Receptionist
BDS Challenge
02.1997 - 07.1999
Receptionist/WP Operator
02.1997 - 06.1997
Administration/Secretarial/Data Entry/Reception
08.1996 - 02.1996
Receptionist
Brands & Logos
04.1996 - 08.1996
Junior Administration Assistant
Moray & Agnew Solicitors
01.1994 - 04.1996
Checkout Operator
Coles Supermarket
11.1991 - 01.1994
Certificate II - Skills for Work and Training
Nepean TAFE
Advanced Certificate - Office Administration
Granville TAFE
Higher School Certificate -
Greystanes High School
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