Tamara PRICE

• Receiving and registering new AAT matters
• Actioning and directing corrospondence
• Analysing and assessing AAT Applications received by the AAB within strict timeframes
• Assessing and responding to risk from process for case managers
• Organsing assessments to support the decision making process for case managers
• Handled confidential and sensitive information with discretion and tact.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Organized and updated databases, records and other information resources.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• High volume inbound calls
• Work within KPIs
• Promote and guide customers to utilise online services
• Research and provide accurate information to customers in line with current legislation and company policy
• Proficiency in utilising multiple computer software whilst providing customer service over the phone
• Record accurate and relevant information on customers records
• Work under strict time frames whilst prioritising workload
• Prepared and maintained case folders
• Completed daily work report sheets and delegated tasks to employees
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
• Advocate internally and externally to ensure systems and services protects the rights of participants and give greatest participant control over decision making
• Promoting social and community inclusion
• Supporting participants with high medical needs and complex behaviours
• Develop and maintain programs in line with individual NDIS goals
• Facilitating meetings with families, participants, therapists and team members
• Implementing daily programs, allocating staff to participant according to ratio, allocation of vehicles to ensure a quality service is delivered
• Completing risk assessments within the community to ensure the safety of participants
• Ensure all WHS procedures are followed and up to date
• Promote capacity building and social inclusion to maintain and promote independence;
• Monitoring and ensuring appropriate and timely resolutions
• Managed efficient teams of up to 15 employees.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

• Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
• Daily shift reports including data collection, goal progress and areas of concern

• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Completed necessary reports and documentation on time and to specifications.
• Provided family members with general health education and tips for patient care.
• Undertaking of domestic tasks including meal preparation and housework
  • Completed necessary reports and documentation on time and to specifications.
  • Supported office operations by expertly handling administrative needs.
  • Assisted patients with therapy exercises as specified by care team.
  • Scheduled patients for appointments and maintained master calendar.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Provide assistance and support participants with medication management
  • Mobility support such as assistance with the use of mechanical aids
  • Assist and support participants to engage in desired leisure activities
  • Following Behaviour Support Plans to assist with participants needs and requirements.

• Developed and maintained relationships with community organizations and agencies.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Developed and implemented strategies to enhance quality of social services.
• Monitored progress towards service plan goals.
• Improved clients' coping with routine life activities such as food budgeting.
  • Helped social workers build, coordinate and lead programs supporting individuals with homelessness concerns.
  • Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Interacting with people who are homeless and vulnerable
  • Assisting people in serving food for the homeless and vulnerable
  • Networking with local community to assist in donations including food and clothing
  • Used critical thinking to break down problems, evaluate solutions and
• Assisted in developing grant proposals to support social service initiatives.
• Developed and implemented programs to engage and empower underserved populations.

• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Maintained updated product knowledge to successfully educate and advise customers.
• Maximise customer interest and sale levels by displaying products appropriately
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Worked with managers and advertising directors to optimize promotions.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Tracked and recapped key item performance.
  • Developed partnerships with internal groups such as packaging, visual and e-commerce.