TAMARA PURCELL
Grovedale,VIC
Summary
Proven professional with extensive experience in maintaining high standards of cleanliness and sanitation, showcased during tenure at Greater Geelong Cleaning. Skilled in efficient cleaning techniques and chemical handling, coupled with exceptional customer service abilities. Demonstrated reliability and a knack for enhancing customer satisfaction, contributing to a positive and professional workplace environment.
Overview
13
13
years of professional experience
Work History
Cleaner
Greater Geelong Cleaning
01.2013 - 06.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained floor cleaning and waxing equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Food and Beverage Attendant
The Rolling Pin
03.2010 - 04.2011
- Monitored food and beverage supplies, assisting with restocking when needed.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Education
Yr11
Western Height Secondary School
Geelong, VIC10.1990
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Efficient Cleaning Techniques
- Restroom Sanitation
- Chemical Handling
- Health and safety compliance
- Basic Maintenance Knowledge
- Professional Appearance
Timeline
Cleaner
Greater Geelong Cleaning
01.2013 - 06.2023
Food and Beverage Attendant
The Rolling Pin
03.2010 - 04.2011
Yr11
Western Height Secondary School
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