Tamara Raad
THOMASTOWN,Victoria
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Coles
Epping , Victoria
11.2022 - Current
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with locating merchandise within the store.
- Addressed customer questions and concerns regarding products and services.
Fast Food Worker
Hungry Jacks
THOMASTOWN, Victoria
11.2021 - 05.2023
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Provided quality customer service by adhering to company policies and procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Promoted food items, beverages and desserts to increase sales.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Communicated effectively with co-workers to ensure smooth workflow.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
Education
Diploma - Diploma in Health Science
La Trobe College
Bundoora, VIC12-2024
High School - VCE
Lalor North Secondary College
Epping, VIC12-2023
Skills
- Order coordination
- Drawer management
- Check processing
- Quality assurance
- Multitasking and organization
- Customer satisfaction / service
- Basic math
- Phone etiquette
- Customer focus
- Attention to detail
Timeline
Customer Service Cashier
Coles
11.2022 - Current
Fast Food Worker
Hungry Jacks
11.2021 - 05.2023
Diploma - Diploma in Health Science
La Trobe College
High School - VCE
Lalor North Secondary College
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