Tamara Ryan-Jones
91 Turner Road Gregory Hills,Nsw
Summary
Adept Pastry Chef with a proven track record at Campbelltown Catholic Club, enhancing pastry quality and customer satisfaction through innovative recipe development and efficient ingredient sourcing. Skilled in team training and fostering a supportive work environment, I've significantly contributed to menu diversity and sales growth. My expertise in pastry techniques and strong problem-solving abilities have consistently elevated culinary offerings and operational efficiency.
I have my white card and love customer service.
Overview
16
16
years of professional experience
Work History
Pastry Chef
Campbelltown Catholic Club
Campbelltown, NSW
11.2019 - Current
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Maintained well-organized mise en place to keep work consistent.
- Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
- Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
- Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
- Optimized ingredient usage by incorporating seasonality into recipe planning which not only improved freshness but also reduced costs.
- Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
- Participated in staff training programs to stay updated on the latest food safety regulations and maintaining a safe working environment.
- Collaborated with front-of-house team to enhance overall customer experience, receiving positive feedback on service and quality.
- Led team meetings to brainstorm innovative dessert concepts, keeping menu fresh and exciting.
- Implemented seasonal menu rotation, attracting customers with variety of fresh and timely offerings.
- Organized and executed pastry workshops for community, enhancing establishment's reputation.
- Fostered culture of creativity and excellence in pastry department, leading to high team morale and productivity.
- Conducted inventory management to minimize waste and optimize stock levels, contributing to cost efficiency.
- Negotiated with vendors for best pricing on bulk purchases, directly impacting bottom line.
- Participated in regional culinary competitions, garnering accolades that raised establishment's profile.
- Improved supplier relationships to secure high-quality ingredients, ensuring superior product offerings.
- Created signature desserts that increased repeat customer visits, making them favorites among clientele.
- Spearheaded transition to sustainable and locally sourced ingredients, aligning with consumer preferences for environmental responsibility.
- Enhanced guest dining experience by crafting custom dessert menus for special events.
- Streamlined kitchen operations, reducing preparation time for popular items.
- Developed and implemented waste reduction system, leading to significant cost savings in ingredient procurement.
- Utilized social media to showcase new and seasonal desserts, driving increased foot traffic to establishment.
- Engaged with customers to gather feedback on dessert offerings, leading to menu improvements and higher satisfaction rates.
- Coordinated with event planners to deliver bespoke catering services for weddings and corporate events, expanding business's market reach.
- Maintained strict adherence to health and safety standards, ensuring clean and safe working environment.
- Innovated packaging solutions for take-away items, boosting sales of bakery products.
- Elevated pastry quality and consistency by training junior staff in advanced baking techniques.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Followed food safety standards when handling ingredients.
- Trained new employees on bakery methods and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
- Cleaned and maintained kitchen equipment and oven.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Processed customer orders and payment transactions.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Cut and shaped dough for pies, rolls and other pastries.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Determined baking times for various items.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Team Leader Traffic Management
Evolution Traffic Control
Moorebank
08.2015 - 11.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Pastry Chef
D-vine Sweets and Gelato
Prestons
01.2010 - 08.2015
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Maintained well-organized mise en place to keep work consistent.
- Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
- Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
- Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Optimized ingredient usage by incorporating seasonality into recipe planning which not only improved freshness but also reduced costs.
- Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
- Participated in staff training programs to stay updated on the latest food safety regulations and maintaining a safe working environment.
- Collaborated with front-of-house team to enhance overall customer experience, receiving positive feedback on service and quality.
- Created signature desserts that increased repeat customer visits, making them favorites among clientele.
- Developed and implemented waste reduction system, leading to significant cost savings in ingredient procurement.
- Innovated packaging solutions for take-away items, boosting sales of bakery products.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Followed food safety standards when handling ingredients.
- Prepared dough for variety of pastries, cakes and breads.
- Cleaned and maintained kitchen equipment and oven.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Cut and shaped dough for pies, rolls and other pastries.
- Packaged finished products for sale.
- Prepared frostings and other toppings for cakes and pastries.
Receptionist
Wiseberry Real Estate
Prestons
08.2008 - 12.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Certificate III - Patisserie
Campbelltown Performing Arts High School
Campbelltown, NSWSkills
- Pastry Techniques
- Pastry preparation
- Ingredient Knowledge
- Menu Planning
- Dessert Preparation
- Restaurant Experience
- Recipe creation
- Sanitation Practices
- Recipe Development
- Allergen awareness
- Training staff
- Icings and fondant
- Ingredient Sourcing
- Food Costing
- Specialty diets
- Plating
- Catering understanding
- Restaurant background
- Team Cooperation
- Active Learning
- Food Safety
- Cake and Pastry Decoration
- Attention to Detail
- Critical Thinking
- Customer Service
- Kitchen Safety
- Cake Decorating
- Ingredient Preparation
- Clear Communication
- Equipment Cleaning
- Stock Rotation
- Decision-Making
- Inventory Maintenance
- Icing Preparation
- Recipe Adaptation
- Commercial Food Production
- Order Taking
- Oven Operation
- Accurate Scale Operation
- Pastry Filling Equipment
- Temperature Monitoring
- Team Training
- Delivery Coordination
- Basic Mathematics
- Safe Slicer Operation
- Excellent math skills
- Equipment Inspection
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Timeline
Pastry Chef
Campbelltown Catholic Club
11.2019 - Current
Team Leader Traffic Management
Evolution Traffic Control
08.2015 - 11.2019
Pastry Chef
D-vine Sweets and Gelato
01.2010 - 08.2015
Receptionist
Wiseberry Real Estate
08.2008 - 12.2010
Certificate III - Patisserie
Campbelltown Performing Arts High School