Tamara Shapcott
Brisbane,QLD
Summary
Dynamic and adaptable professional with a proven track record at Lutheran Services, excelling in patient care and support. Recognized for exceptional interpersonal skills and effective time management, ensuring high-quality service delivery. Committed to fostering positive relationships while utilizing strong problem-solving abilities to enhance client satisfaction and well-being.
Equipped with a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Recent graduate with foundational knowledge in entry level nursing (EEN) and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
T's Cleaning Services
Self Employed
03.2017 - 08.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Passionate about learning and committed to continual improvement.
AIN, Community Care
Lutheran Services
06.2017 - 04.2019
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Diploma of Nursing -
TAFE QLD
QLD06-2025
Skills
- Written communication
- Planning
- Decision-making
- Verbal communication
- Friendly, positive attitude
- Dependable and responsible
- Basic math
- Time management
- Supervision and leadership
- Organization and time management
- Quality assurance
- Task prioritization
- First Aid/CPR
- Problem-solving
- PPE compliance
- Active listening
Timeline
AIN, Community Care
Lutheran Services
06.2017 - 04.2019
T's Cleaning Services
Self Employed
03.2017 - 08.2023
Diploma of Nursing -
TAFE QLD
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