Tamara Shepherd
Tolga,QLD
Summary
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Compassionate Personal Support Worker with experience in providing emotional and physical support to clients in home care settings. Strengths include strong interpersonal skills, patience, and the ability to manage stressful situations effectively. Previously contributed to improving quality of life for individuals by creating comfortable environments, promoting independence, and fostering positive relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Care Direct
Townsville , QLD
06.2021 - 02.2025
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Followed safe lifting and transferring techniques to transport residents.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Recorded client status progress and challenges in logbooks and reports.
- Educated families about the patient's condition and provided support during difficult times.
- Laundered clothing and bedding to prevent infection.
- Instructed family members on how to provide bedside care.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
Catering Supervisor
Townsville Private Clinic
Townsville , QLD
01.2017 - 02.2025
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Collaborated with food and beverage director to determine menu plans, seating arrangements and entertainment.
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Explained goals and expectations required of trainees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
2IC Manager
Compass Group
Brisbane, QLD
07.1996 - 12.2016
- Reviewed completed work to verify consistency, quality, and conformance.
- Prepared weekly progress reports for upper management.
- Led team meetings to discuss current projects, goals, and objectives.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer complaints in a timely manner.
- Identified and resolved operational issues.
- Proposed or approved modifications to project plans.
- Conducted regular audits on inventory levels.
- Managed daily activities within the department according to deadlines.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Tully High
Tully, QLD11-1979
Skills
- Client dressing
- Privacy and confidentiality
- Social support
- Household organization
- Disability care
- Medication organization
- Healthcare documentation
- Palliative care
Certification
- CHC33015 Certificate III in individual support (ageing, Home and Community Care)
- HLTAID009 Provide Cardiopulmonary resuscitation
- THH32897 Certificate III in Hospitality
- SITSS00069 Food Safety Supervision Skill Set
- NDIS Worker Screening (#46890123)
- Blue Card 9 (#2156840/1)
- National Police Clearance
Languages
English
Professional
References
References available upon request.
Timeline
Personal Support Worker
Care Direct
06.2021 - 02.2025
Catering Supervisor
Townsville Private Clinic
01.2017 - 02.2025
2IC Manager
Compass Group
07.1996 - 12.2016
High School Diploma -
Tully High
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