Tamara Silva
Broadbeach,QLD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Shuck
12.2022 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Kitchen Hand
Hemingway's
03.2022 - 07.2023
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Removed trash and cleaned kitchen garbage containers.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Waitress and Kitchen Hand
Milan On Main
12.2020 - 12.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
Waitress
The Latin Cuisine
03.2020 - 08.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Waitress
Raconto
09.2018 - 01.2019
- Prepared specialty desserts for customers for special occasions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
Education
Comercial Cookery
Imagine
Gold Coast, QLDArchitecture
Universidad De La Serena
Chile09.2013
Skills
- Team Player
- Food and Beverage Service
- Menu Memorization and Presentation
- Menu Recommendations
- Service-Oriented
- Reliable and Responsible
- Detail-Oriented
Timeline
Waitress
Shuck
12.2022 - 09.2023
Kitchen Hand
Hemingway's
03.2022 - 07.2023
Waitress and Kitchen Hand
Milan On Main
12.2020 - 12.2021
Waitress
The Latin Cuisine
03.2020 - 08.2020
Waitress
Raconto
09.2018 - 01.2019
Comercial Cookery
Imagine
Architecture
Universidad De La Serena
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