Tamara Smith

• Transmitted information and documents to internal personnel that worked within Community Services Team, both locally at Bunbury and Binjareb Mandurah office.
• Aided colleagues, coordinator, and Director of Community Services through regular communication and assistance.
• Managed purchase orders and account transactions.
• Processed purchase orders, service contracts, and financial reports.
• Prepared agendas and took notes at meetings to archive proceedings.
• Networked with internal colleagues to exchange best practice knowledge and stay abreast of required workload amongst various teams that sit under Community Services Team
• Collected, validated, and distributed information to employees.
• Entered and maintained departmental records in the company database.
• Maintained Aged Care client records and updated internal databases to support document management in Visual Care and Communicare.
• Created, prepared, and delivered reports to various departments.
• Set priorities and problem-solved workflow issues to maintain rapport with coordinators and the Director of Community Services.
• Aided colleagues, managers, and customers through regular communication and assistance.

• Ecowize Australia
• Sufficiently clean Hilton Food Group Plant, namely production lines 1 to line 12 and chiller room according to Ecowize Standards, by following and taking full responsibility for 10-Steps Cleaning Process
• Every day perform 10-steps of cleaning according to food safety standards to produce a food-safe site
• Maintain a hygienic and safe working environment
• Responsible for all Operational activities related to daily cleaning (CIP and Deep Clean Processes)
• Manage daily tasks according to the schedule
• Operate High Pressure Hoses, in conjunction with chemicals
• Safely use and prepare/ store cleaning products
• QT50 Sanitizer and Foaming Product/ Chlorine products
• Work a strict night shift position and am willing to work over weekends.

• Telephony inbound provides customer service to customers in receipt of welfare payments
• Assist general and payment-related enquiries
• Processing all claims for Family Assistance payments
• Liaise with other government agencies/ external stakeholders, for mutual customers to make updates to payments and ensure correct rate of payment
• Provide support to other collages by being Certified Quality Checker Officer for updates submitted by other staff
• Provide support to new Indigenous Apprentices employed, within mentor role
• I had provided Mentor support provided for 2 years to new staff
• Answer general enquiries from customers on another payment line
• Undertake customer complaints duties as Customer Relations Unit work
• Provide support to hearing impaired customers; assist with payment enquiries via TTY service.

• Caring responsibilities and undertaking studies to upskill to re-enter the workforce.

• Handle cash and operate check out
• Stock take of store merchandise
• Night fill in evenings, in addition to day shift work
• Provide shop support to other staff
• General maintenance of ISS store

• Department of Sustainability, Environment, Water, Population and Communities (SEWPaC) , Canberra
• Worked in Water and Efficiency division – assisted WA, TAS, and QLD with On-Farm Irrigation Efficiency program
• Assessed business cases put forward by farmers and State Governments for funding
• Conducted due diligence assessment of cases
• Monitored and assessed project milestones – administered milestone project payments (up to $80M)
• Liaised with state government stakeholders – WA, QLD, and TAS
• Gained understanding of various acts – Conservation Act, Threatened Species Act etcetera
• Filed all business case documents
• Assist Senior staff and Executives with Coal Seam Gas Feasibility Studies
• Maintain and update Skills Registry for Water Division
• Attended Hydraulic Water Seminars, once a fortnight
• Complete job mentor sessions
• Undertake any Public Service Writing Courses

• Worked with team of 4 in the Student Administration division.
• Managed Student Administration Reception desk – handled enquiries from students, internal staff, visiting tour groups, and the public (minimum of 70 students daily)
• Provided relief to main reception area – used the switchboard to control and divert calls.
• Administered and changed students’ courses – drafted confirmation letters and amended the database.
• Prepared and checked academic transcripts prior to graduation ceremonies.
• Performed general administration – filing, archiving, printing ID cards, reconciling invoices etcetera.
• Data entry in the evenings after work, when required from 5 -8 pm
• At times would work 12 hours.

• Based at Armadale Customer Service Centre – also provided relief to Gosnells and Victoria Park offices.
• Managed customer inquiries – provided appropriate forms and requested additional information.
• Worked in Employment Services, Disability Services, ABSTUDY, and relief to Family Assistance areas.
• Assisted customers with ‘Looking for Work Plans’, ‘Mutual Obligation Plans’, and ‘Personal Support Plans’ – assisted customers to obtain employment and reach their full potential.
• Worked with the live database of entitlement payments – processed application and payment forms.
• Liaised with job network members concerning customer participation and agreement plans.
• Maintained confidential documents and forms – archived without breaching confidentiality acts.
• Processed first contact claims for Newstart, Disability Support, Youth Allowance, Special Benefits, Medical Exemptions
• Conducted Information Seminars (45mins) for customers wishing to claim Unemployment benefits, and issued information required for their New Claim appointments, twice a week.
• Liaise with Indigenous customers who were unable to see Indigenous Customer Service Officer, when required if a tense situation had arisen in the team.
• Making appropriate referrals to Job Network members based on customers’ ability to look for work, identifying any issues or barriers then referring them, same day to Job Network appointment.
• Scheduling an appointment same week
• This was done daily with referrals passing Quality checking, with less than 10% of referrals being returned.
• Preparing ‘Mutual Obligation’ and ‘Looking for Work Plans’ for Indigenous/ Non- Indigenous customers daily, providing all relevant information about appointments, and explaining plans; with less than 10% of plans being returned
• Process Abstudy New Claims within the 21-day timeframe, liaising with customers or parents via the phone or letters, regarding missing documents and ensuring follow so claims are processed in a timely manner.
• This was done daily with less than 10% of claims and updates on the systems being returned.

• Business Communication Officers and 2
• Conducted set up for board meetings and conferences.
• Recorded board meetings and agendas
• Maintained filing systems.
• Purchased stationery for office supplies.
• Handled petty cash and accounts – receipted public monies.
• Performed general administration tasks – incoming/outgoing mail,

correspondence etcetera.
• Liaise with Senior Board Members, daily for approval on large cheques being issued for purchases.