Tamara Souter

Responsibilities:

- Answer & process a high volume of inbound calls/ Sales/ inquiries

- Outbound Sale calls

- identify, research and resolve customer issues - striving for first call resolution

-Communicates & co-ordinate with internal departments to follow up complex customer issues, when required, in a timely and efficient manner

- Update & maintain maintenance of customer accounts with sensitive information, such as credit card details, while maintaining confidentiality & security

- Provide technical support to assist supporters using the online ordering system

- Data entry and database Maintenance

- Complete administration tasks when required

- Provide Reception coverage when required

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained organized cash drawer, ensuring accuracy and accountability.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in training new cashiers on operational procedures and best practices.
• Restocked and organized merchandise in front of store.
• Prepared high-quality espresso beverages and specialty drinks, ensuring consistency in taste and presentation.
• Managed inventory levels, restocking supplies to maintain efficient operations during peak hours.
• Maintained cleanliness and organization of workstations, adhering to health and safety regulations.

• Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and dining experience.
• Managed multiple tables efficiently, ensuring timely order taking and delivery for optimal service flow.
• Trained new staff on restaurant procedures and best practices to maintain consistency in service quality.
• Collaborated with kitchen staff to synchronize meal preparation and presentation, minimizing wait times for guests.
• Used upselling techniques that improved daily sales while maintaining a welcoming atmosphere for customers.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.