Tamara Trethewey
Warner, Brisbane
Summary
Dynamic leader with a proven track record in small business operations and client service, honed at Skateaway and as an Owner/operator of Baskin robbins Albany creek. Excelled in relationship building and financial management, boosting customer satisfaction and streamlining processes. Skilled in team oversight and verbal communication, adept at fostering high-performing teams and enhancing operational efficiency.
With a developed comprehensive skill set in fast-paced entrepreneurial environment, now seeking to transition into new field. By demonstrating expertise in strategic planning and financial management, with strong capabilities in client relationship building and project coordination. Aims to leverage these transferable skills to drive success in new professional setting.
Overview
25
25
years of professional experience
Work History
Owner/operator Small Business
Self-employeed
01.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager of Operations
Martin Surman
02.2000 - 04.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Clinic Receptionist
A.I.A.S -
01.2015 - 01.2016
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Processed payments from patients for co-pays and uninsured visits.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
- Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
- Demonstrated a strong work ethic by consistently arriving on time, attending to assigned tasks in an efficient manner, and maintaining a high level of professionalism throughout all interactions with patients and coworkers.
- Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
Education
Diploma - Human Resources Management
Open College
Sydney, NSW07-2023
Advanced Diploma of Beauty Therapy - Beauty Therapy
Australian Institute of Applied Sciences -A.I.A.S
Stones Corner, Brisbane04-2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Operations management
- Client service
- Team oversight
- Staff management
- Financial management
- Business administration
- Human resource management
Timeline
Clinic Receptionist
A.I.A.S -
01.2015 - 01.2016
Owner/operator Small Business
Self-employeed
01.2011 - Current
Manager of Operations
Martin Surman
02.2000 - 04.2018
Diploma - Human Resources Management
Open College
Advanced Diploma of Beauty Therapy - Beauty Therapy
Australian Institute of Applied Sciences -A.I.A.S
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