Tamara ZJALIC
Blacktown,NSW
Summary
Compassionate Registered Nurse with medical reception experience offering comprehensive patient care. Works well with diverse populations and fosters trusting relationships to improve outcomes. Efficiently coordinates with healthcare professionals to advance patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse
NSW Health
02.2020 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilised patients and determined next course of action.
- Escalated clinical deterioration in line with hospital CERS policy.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
A/CNS Supportive and Palliative Care
NSW Health
08.2023 - 11.2023
- Established and maintained effective communication with staff, physicians and community organisations to promote high quality patient care.
- Acted as a leader and role model within the multi-disciplinary team to promote culture and standards that reflect the NSW Health CORE values.
- Exercised extended autonomy of decision making while working closely with medical and nursing staff across multiple departments.
- Exercised professional knowledge and judgement in providing complex care requiring advanced clinical skills.
- Triaged inpatient and outpatient referrals and booked appointment accordingly.
- Provided education in the form of inservices to nursing staff across different departments.
- Acted as a resource person for all departments within the hospital in context of palliative care.
- Provided education to patient's and families i.e. subcutaneous medication administration.
- Attended to community nursing and allied health referrals.
- Acted as a resource person to medical staff in the context of discharge planning and ensuring appropriate community services were linked.
- Liaised with community nursing services to facilitate effective and efficient discharge planning.
Assistant in Nursing
NSW Health
02.2017 - 01.2019
- Provided customized care according to individual health plan.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Organized and managed patient charts and files.
- Worked alongside certified registered nurse to check vitals and tend to patient need.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
Medical Receptionist
Blacktown Family Medical Centre
06.2013 - 10.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
Education
Postgraduate Certificate - Cancer Nursing
Australian College of Nursing
2023
Bachelor of Nursing - Nursing
Australian Catholic University
Sydney, NSW2019
Higher School Certificate -
Mitchell High School
Blacktown, NSW2012
Skills
Nursing:
- Patient Assessments
- Monitor Vital Signs
- Judgment and Decision-Making
- Physical Assessment
- Critical Thinking
- Effective communication
- Ability to work well independently and as part of a multidisciplinary team
- Care Plan Development
- IV Drug Therapy Management
- Wound Care
- Foley Catheter Insertion and Removal
- Personal Care Needs
- Staff Supervision
- Systemic therapy
- Palliative Care
- Bowel management
- Pain Management
- EMR Systems
- Extensive exposure to multidisciplinary team approach in patient care
- Collaboration with patients and family in complex situations
- Patient and family education (symptom control including pain management, medication administration)
- PleurX drainages
Medical admin:
- Medical Office Administration
- Medical Terminology
- Medical Charting
- Records Management
Certification
- Basic Life Support Assessor
- Manual Handling Assessor
- Ward Team Leader
- Nursing standard lead
- New graduate mentor
- Delirium champion
- Chemotherapy competent
- CVAD competent
- Working towards general assessor
- EMR trained
- Blood transfusion package
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Affiliations
Cancer Nurses' Society of Australia
Computer Skills
Cerner - PowerChart & FirstNet
IPM's
Aria
QaRS
Timeline
A/CNS Supportive and Palliative Care
NSW Health
08.2023 - 11.2023
Registered Nurse
NSW Health
02.2020 - Current
Assistant in Nursing
NSW Health
02.2017 - 01.2019
Medical Receptionist
Blacktown Family Medical Centre
06.2013 - 10.2017
Postgraduate Certificate - Cancer Nursing
Australian College of Nursing
Bachelor of Nursing - Nursing
Australian Catholic University
Higher School Certificate -
Mitchell High School
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