Summary
Overview
Work History
Education
Skills
Committees Represented
Certification
References
Career Overview
Personal Information
Affiliations
References
Timeline
Generic
TAMARIS DANIELLA FERNANDO

TAMARIS DANIELLA FERNANDO

Palmerston,Australian Capital Territory

Summary

Branch Optimization Manager at HSBC specializing in operational efficiency and compliance. Developed training programs that enhanced staff performance and customer satisfaction. Recognized for leadership, problem-solving skills, reliability, positive attitude, and consistently achieving corporate objectives. Proven ability to manage diverse teams and complex projects while driving strategic planning and operational improvements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Branch Optimization & Streamlining Manager

HSBC
Colombo 07, Sri Lanka
02.2025 - 05.2025
  • Streamlined branch operations by identifying and implementing efficiency-enhancing solutions.
  • Analyzed performance data to pinpoint areas for improvement and track results of changes.
  • Managed digital resources, ensuring accuracy and accessibility of online manuals and intranet sites.
  • Ensured compliance with internal policies and external regulations across all banking operations.
  • Enhanced customer experience through improved processes and service delivery methodologies.
  • Developed training programs that equipped staff with skills to execute optimized processes effectively.
  • Collaborated with various departments to align branch objectives with overall company goals.
  • Leveraged analytical skills to identify trends and solve complex operational challenges.

Branch Manager (Wattala & Negombo Branches)

HSBC
Wattala, Sri Lanka
02.2024 - 12.2024
  • Directed daily operations for seamless branch performance while managing customer inquiries and complaints.
  • Motivated branch staff through targeted hiring, training, and mentoring to achieve sales objectives.
  • Formulated strategies that enhanced profitability and minimized operational costs through regular audits.
  • Ensured strict compliance with banking regulations and internal policies, focusing on risk management.
  • Emphasized high-quality service standards to optimize customer satisfaction with timely solutions.
  • Evaluated market trends to effectively promote banking products in collaboration with other departments.
  • Implemented rigorous financial record-keeping practices to support operational integrity.

Assistant Corporate Relationship Manager (WSB)

HSBC
08.2022 - 02.2024
  • Identify and introduce financial products to top Local Corporates (John Keells Holding & Expolanka Holdings) in order to grow the business whilst assisting Relationship Managers to deliver the Corporate Client expectations through Operational contribution.
  • Responsibly delivering Corporate Client Service excellence and effectively managing any risks and issues on behalf of Corporate Relationship manager.
  • Strong rating in 2022

Premier Relationship Manager (Pelawatte Branch)

HSBC
09.2020 - 08.2022
  • Currently actively maintaining a close relationship with customers under the portfolio assigned whilst striving to bring in new relationships and grow the business.
  • Primary focus being sales through service.
  • Developing a deep understanding of client’s financial needs, objectives and risk appetite to offer innovative wealth management solutions.

Service Relationship Manager (Premier Top Tier)

HSBC
05.2017 - 09.2020
  • Tasks as at date include supporting Premier Relationship Manager with administrative tasks in order to increase client meetings and address client’s needs.
  • Providing high quality sale support to Premier Relationship manager in new acquisition.
  • Expertise in handling and delivering a world class service and solutions to the Top Tier portfolio at HSBC Premier who have extensive CMB relationships.
  • Ensuring operational aspects of the top tier Premier portfolio is sound with zero errors and losses for the past 3 years.
  • Operate and service clients in line with regulatory compliance aspects and CDD/EDD reviews done timely and effectively making sure the bank is safe from any elevated risks that may occur.
  • Accomplishments
  • Best Service Relationship Manager – 2018
  • Top performer Role Model for the year 2018.
  • Strong rating in 2019 and 2021.

International Banking Service (IBC) Relationship Associate

HSBC
10.2015 - 04.2017
  • Managed the IS page ensuring timely updates been recorded.
  • Corresponding with HSBC Premier Customers across the global especially Sri Lankan diaspora for IIA investment and cross border relationship management.
  • Providing customer solutions for their banking needs by connecting them to their primary Premier relationship country RM.
  • Facilitating documentation support of investments carried out by these customers across the globe.
  • Support RMs find investment driven clientele to channel IIA proceeds and maximize profitability through FEX.
  • Accomplishments
  • Strong rating earned for performance throughout IBC career.
  • Many process streamline initiatives suggested and implemented for IBC operations.

Banking Associate - Pelawatte Branch

HSBC
11.2010 - 09.2015
  • Performed in the role of a Branch Teller, Branch Coordinator and Customer Service Representative and appointed Branch Team Leader.
  • Extensive knowledge on Branch operations, procedures and risks prevalent at a function of a branch.
  • Accomplishments
  • Sales & Service Recognition Award in 3rd Quarter – 2011
  • Branch Team Leader 2014- PLW Ranked 3rd among the branch network for the said year.

Education

Master of Business - Business Administration (General Business)

University of Canberra
Canberra, ACT
12-2026

G.C.E. A/L’s -

Bishops College, Colombo
Colombo
01.2010

G.C.E. O/L’s -

Bishops College, Colombo
Colombo
01.2007

Skills

  • Honest and reliable
  • Positive attitude
  • Clear communication
  • Project management
  • Employee training and development
  • Risk assessment
  • Regulatory compliance
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Staff management
  • Customer relationship management (CRM)
  • Complex problem-solving
  • Cross-functional teamwork and collaboration
  • Marketing, sales, business planning strategies, and execution
  • Budget control and expense tracking
  • Staff upskilling ability
  • Fast Learner

Committees Represented

  • RBWM Committee, 2017
  • WSB Entertainment committee, 2022/23

Certification

I hereby certify that the above particulars of mine are true and accurate to the best of my knowledge.

References

Available on Request

Career Overview

I am an experienced professional having honed my skills and gathered experience during my 13+ year career at HSBC, I yearn for top-notch performance and quality in my work, strive to bring out the best for myself and the organization I represent. Being self-motivated, determined and decisive, I identify and develop opportunities through creative thinking and efficient learning habits. I have strong analytical skills and have an active and dynamic approach to work, with my time management and organizing skills helping me to achieve this. I use my interpersonal skills to perform as part of a team of peers; reinforced by my ability to communicate comfortably at all levels. I believe in nurturing talent - for individuals to learn and develop new skills; practicing this theory with myself, never letting off a chance to up-skill and improve my skill set. I groom myself to be reliable and dependable and look out for new responsibilities as well as constantly improving existing roles.

Personal Information

  • ID Number: 925121347V
  • Age: 33
  • Date of Birth: 01/12/92
  • Gender: Female
  • Nationality: Sri Lankan
  • Marital Status: Married

Affiliations

  • Sales and Service Recognition Award in the 3rd quarter, 2011
  • Branch team leader 2014 - PLW ranked 3rd among the branch network
  • Best Service Relationship Manager 2018
  • Ranked the best branch in 2022, team award

References

References available upon request.

Timeline

Branch Optimization & Streamlining Manager

HSBC
02.2025 - 05.2025

Branch Manager (Wattala & Negombo Branches)

HSBC
02.2024 - 12.2024

Assistant Corporate Relationship Manager (WSB)

HSBC
08.2022 - 02.2024

Premier Relationship Manager (Pelawatte Branch)

HSBC
09.2020 - 08.2022

Service Relationship Manager (Premier Top Tier)

HSBC
05.2017 - 09.2020

International Banking Service (IBC) Relationship Associate

HSBC
10.2015 - 04.2017

Banking Associate - Pelawatte Branch

HSBC
11.2010 - 09.2015

Master of Business - Business Administration (General Business)

University of Canberra

G.C.E. A/L’s -

Bishops College, Colombo

G.C.E. O/L’s -

Bishops College, Colombo
TAMARIS DANIELLA FERNANDO