Tamasin Barker
Mount Cotton,Australia
Summary
Experienced with medication preparation and inventory management. Utilises skills in accurate dispensing and regulatory compliance to maintain smooth pharmacy operations. Knowledge of customer service and teamwork, contributing to reliable and efficient work environment.
Overview
23
23
years of professional experience
Work History
Dispensary Technician
Chemist Warehouse
03.2025 - Current
- Assisted in processing patient orders and verifying product information for accuracy.
- Maintained compliance with safety regulations and industry standards in all operations.
- Educated patients on product usage, effects, and potential side effects effectively.
- Operated point-of-sale systems efficiently to manage transactions and inventory tracking.
- Collaborated with team members to streamline workflow procedures and enhance customer service.
- Conducted regular inventory checks to ensure stock levels met demand without overstocking.
- Provided training support to new hires on operational protocols and customer interaction techniques.
- Resolved patient inquiries promptly, ensuring a positive experience and fostering loyalty.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted patients in minimising medical expenses by recommending generic alternative prescription medications.
- Maintained a clean and organised dispensary environment, prioritising safety and accessibility for all patients.
Pharmacy Assistant
Warehouse
02.2022 - 03.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Supported medication therapy management by documenting patient information diligently.
- Trained new staff on standard operating procedures and best practices effectively.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Poultry Processor
Golden Cockerel
09.2019 - 06.2021
- Operated processing equipment to ensure optimal performance and compliance with safety standards.
- Trained new employees on best practices for poultry handling and processing techniques.
- Monitored production workflows, identifying areas for efficiency improvements and implementing corrective actions.
- Collaborated with team members to streamline processing operations, reducing downtime and increasing output.
- Maintained a clean work environment with regular sanitation of tools and equipment.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
- Placed poultry on scales to weigh and tag containers with individual package weight and contents.
- Managed time effectively to meet daily production goals without sacrificing attention to detail and quality standards.
- Assisted in training new employees on proper poultry handling techniques for efficient integration into the team.
Liquor Assistant
Liquorland
12.2014 - 04.2015
- Managed inventory levels to ensure product availability and minimise stock discrepancies.
- Trained new staff on operational procedures and customer service standards.
- Assisted in executing promotional events to enhance customer engagement and sales.
- Developed efficient processes for order fulfillment and restocking items on shelves.
- Facilitated communication between team members to improve workflow and service delivery.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Improved store efficiency by restocking shelves and maintaining proper inventory levels.
- Promoted a safe shopping environment by adhering to age verification policies for liquor sales.
- Streamlined checkout process by efficiently processing transactions using point of sale systems.
Liquor Assistant
Dan Murphy's
01.2012 - 01.2014
- Customer service and reaching KPI goals.
- Cash handling and register trained.
- Unloading pallets and unpacking stock onto floor following templates.
- Taste testing to upsell a product and to improve product knowledge.
- Use of computers to; print price tickets, stock adjustment, product searching.
- Applying the use of active listening and empathy to increase customer satisfaction.
- Closing shifts, late nights and weekends.
- Able to work in a team or individually to meet expected daily deadlines and tasks.
- Building ends in accordance with weekly floor plans.
- Training of the correct actions in dealing with theft or armed robbery/ hold up.
- Trained new employees on customer service, money handling and organizing strategies.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served every customer with knowledgeable, friendly support at every stage of shopping and purchasing.
Utility Worker/ Kitchenhand
SPOTLESS
12.2010 - 05.2012
- Training in food safety storage and handling.
- Experience in rotation of stock.
- Cleaning and organizing a mining camp crib room.
- Preparing food like raw meats, seafood (i.e. knife handling, meat slicers, cooking equipment, etc.).
- Cleaning ovens, grills, deep fryers and bain-marie.
- Knowledge and experience of 11 hour shifts and 2 and 1 rosters.
- Completed daily maintenance tasks in record time to maximize productivity.
- Inspected equipment such as refrigerators and warming lamps every 2 hours to check compliance with safe operating levels.
Utility Worker Kitchenhand
ESS
06.2010 - 12.2010
- Cleaning and organizing a mining camp dining room.
- Preparing food and food handling including raw meats and seafood.
- Cleaning dishes to the food and safety guidelines.
- Training in food safety storage and handling.
- Experience in rotation of stock.
- Knowledge of basic reception work (i.e. checking in of customers into rooms etc.).
- Preparing food (i.e. knife handling, meat slicers, cooking equipment, etc.).
- Cleaning ovens, grills, deep fryers and bain-marie.
- Knowledge and experience of 11 hours shifts and 2 and 1 rosters.
- Maintained cooking and prep equipment based on strict schedules.
Bistro Attendant/ Waitress/Bar Attendant/ Kitchen hand
Hervey Bay Boat Club
02.2007 - 06.2010
- Food preparation and cutting of roasts, working on a Bain-Marie.
- Communication and understanding of aged and person.
- Bar work, pouring beer, mixing drinks and closing bar using correct RSA and following house policy.
- Counting registers.
- Working with cash and utilizing cash register facilities.
- Serving meals to customers, customer service.
- Dealing with complaints and working under pressure in a team.
- Preparing kitchen for next opening including hygiene and all that is under the health and safety act etc.
- Function work including food preparation and bar work for weddings, meetings, birthdays, etc.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Communicated menu item information and offered suggestions to promote featured products.
- Cleaned food preparation areas, tools and equipment.
Casual Sales Assistant/Kitchen hand
Brumby's Bakery
03.2006 - 06.2007
- Providing high customer service.
- Cash handling and register facilities.
- Knowledge of invoice statements, stocktaking and packaging of products.
- Constant up-selling products to create higher profit.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Pharmacy Assistant
Beachside Pharmacy
01.2003 - 08.2003
- Responsible for handling cash and use of register facilities.
- Providing customer service to an array of clientele in a Hervey Bay pharmacy.
- Duties relating to stock take (demonstrated numeracy skills).
Education
Certificate IV - Community Pharmacy Dispensary (SIR40216)
Pharmaceutical Society of Australia
12.2024
Certificate III - Community Pharmacy
Pharmaceutical Society of Australia
01.2024
Certificate III - Process Manufacturing
01.2019
High School Diploma -
Stuartholme School
01.2005
Skills
- Critical thinking
- Problem solving
- Active listening skills
- Adaptability
- Empathic
- Resolving complaints
- Detail orientated
- Following instructions
- Organisation
- Data entry
- Answering customer questions
- POS system operation
- Patient counseling
- Motivational attitude
- Reliability and punctuality
Timeline
Dispensary Technician
Chemist Warehouse
03.2025 - Current
Pharmacy Assistant
Warehouse
02.2022 - 03.2025
Poultry Processor
Golden Cockerel
09.2019 - 06.2021
Liquor Assistant
Liquorland
12.2014 - 04.2015
Liquor Assistant
Dan Murphy's
01.2012 - 01.2014
Utility Worker/ Kitchenhand
SPOTLESS
12.2010 - 05.2012
Utility Worker Kitchenhand
ESS
06.2010 - 12.2010
Bistro Attendant/ Waitress/Bar Attendant/ Kitchen hand
Hervey Bay Boat Club
02.2007 - 06.2010
Casual Sales Assistant/Kitchen hand
Brumby's Bakery
03.2006 - 06.2007
Pharmacy Assistant
Beachside Pharmacy
01.2003 - 08.2003
Certificate IV - Community Pharmacy Dispensary (SIR40216)
Pharmaceutical Society of Australia
Certificate III - Community Pharmacy
Pharmaceutical Society of Australia
Certificate III - Process Manufacturing
High School Diploma -
Stuartholme School
Similar Profiles
Nicole MananganNicole Manangan
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Lucy SpencerLucy Spencer
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Darcy SheffieldDarcy Sheffield
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Yejin ChoYejin Cho
Pharmacist Assistant at Chemist WarehousePharmacist Assistant at Chemist Warehouse
Jaelon HiderJaelon Hider
Retail Assistant at Redlands Heights IGARetail Assistant at Redlands Heights IGA