TAMATI TE HAU
Kalgoorlie,Australia
Summary
Dynamic Vocational Support Officer with a proven track record at the Department of Corrective Service, excelling in case management and exceptional communication. Recognized for enhancing inmate rehabilitation through effective collaboration and record-keeping, while fostering a safe environment. A reliable team player committed to empowering individuals and driving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vocational Support Officer
Department of Corrective Service
Kalgoorlie, WA
08.2023 - Current
- Supervised inmate work assignments to uphold order and discipline during rehabilitation.
- Conducted searches for contraband items, including drugs and weapons.
- Enforced prison policies regarding inmates' rights and privileges.
- Collaborated with external organizations, such as courts and parole boards, when necessary.
- Maintained accurate records of inmate activities, incidents, movements, and schedules.
- Assisted in developing individualized management plans for inmate placement.
- Facilitated clear communication with staff and inmates to ensure safe operations.
- Managed inmate property in compliance with legislation and local regulations.
Night Support Worker
Crossroads
Kalgoorlie, Australia
04.2022 - Current
- Provided 100 service assistance to support clients interest and requirements
- Entrusted with the service delivery and management independently
- Responsible for the collection, storage and dissemination of private and sensitive information
- Developed report taking, computer literacy and assessment for client service progression
- Ensured client involvement to maintain service values and procedures
- Exposed to service deliverance to conflict resolution, cultural and suicidal awareness, health and safety, and trauma approach knowledge
- Organized and prepared programs to empower client independence
- Ensured effective communication on daily requirements for service and clients
Allrounder
De Bernales
Kalgoorlie, Australia
08.2022 - 03.2023
- Ensured customer issues and special requests were managed and extensive issues were communicated to senior managers.
- Record customer requests and communicated with team members to co-ordinate the deliverance within a timely manner.
- Ensure all requests were input accurately to avoid dissatisfaction of service delivery.
- Developed strong knowledge of menu items and presentation standards to cater order accuracy.
- Ensured all supplies throughout shifts were replenished for full-service availabilities.
- Ensured the resilience, communication and work ethics of the team environment were maintained.
- Employed management and team leader skills by organising roles and tasks during private and community events (waste collection, food).
- Responsible for preparations and organising reservations to reflect customers' requests.
- Communicate with guests periodically to ensure satisfaction with service delivery.
- Responsible for strong service connection with regular patrons, locals and visitors.
- Upsell menu items based on highly reviewed options, whilst offering dietary and allergy information to match special requirements.
- Learnt and exposed to stock managing duties, data and information collection, and conflict management.
Packager
Orica
Kalgoorlie, Australia
09.2021 - 11.2021
- Responsible for the delivery of service standards and safety procedures with handling explosive content
- Ensured the resilience and work ethics of the team environment were maintained.
- Employed management skills to organize team rotations during shifts by applying self-care practices.
- Learnt all manual procedures, maintenance and use of equipment’s based on position capabilities.
- Exposure to extensive safety relevance for all processes, people management and conflict.
- Ensured accurate storage of information, data and reports reflecting the output of stock requested by external stakeholders.
- Ensured the safety of work environment and removing hazards that affect the flow of productivity.
Full-Time Volunteer
The Church of Jesus Christ of Latter-Day Saints
Perth, Australia
09.2019 - 08.2021
- Responsible for the delivery of resilience programs such as budgeting, addition and self-reliance.
- Ran in excess of 150 programs within pertained period and achieved desired outcomes.
- Promoted to mentoring and training role, where I empowered the training and delivery of a team, ensuring good governance and standards were maintained.
- Responsible for the collection, storage and dissemination of private and sensitive information.
- Ensured the safe storage standards were employed and the correct content was put into reports.
- Deployed to the technology and information sector learning data collection, storage, privacy standards, report writing and information dissemination.
- Shaped the service reconfiguration to online platform during COVID.
- Developed admin skills and capabilities for email structure, inventory, personal communication and system management.
- Organized and managed community events such as service opportunities (gardening, event preparation, litter clean up, painting and light construction).
- Oversaw all preparations, organizing people during the event and certify with local governments and external stakeholders.
- Exposure to extensive horticultural elements, such as waste management and disposal processes, people management and conflict.
- Developed interactive program delivery spaces, and open communication pathways during lockdowns.
- Built one-on-one relationships with community members by offering consistency, encouragement and role modelling.
- Utilized strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
John Paul College
Kalgoorlie10.2018
Skills
- Quality control
- Reliable team worker
- Engaging personality
- Customer service
- Quick learning
- Exceptional communication skills
- Creative problem solver
- Record keeping
- Case management
- Collaboration skills
Certification
Certificate of Completed - Vocational Support Officer
References
References available upon request.
Timeline
Vocational Support Officer
Department of Corrective Service
08.2023 - Current
Allrounder
De Bernales
08.2022 - 03.2023
Night Support Worker
Crossroads
04.2022 - Current
Packager
Orica
09.2021 - 11.2021
Full-Time Volunteer
The Church of Jesus Christ of Latter-Day Saints
09.2019 - 08.2021
High School Diploma -
John Paul College
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