Tamea Gould
Rawdon Island,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Hardworking and love working with people
I value my work place and respect my fellow colleges ,easy to work with and take pride in myself and my job
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Pro Mobile repairs
Sovereign Hills
10.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service
- Booking in jobs for the technician
- Answering telephone
- Cleaning
Cleaner
Tamea Gould cleaning
Port Macquarie
10.2014 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners
- Detail homes
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
- Provided assistance with laundry services when needed.
- Polished furniture to remove dust and dirt buildup
- Preparing homes for sale
- Customer service
- Pre build cleans / spring
- Problem solving
- Banking / money handling
- Invoicing
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes
- Routine booking , organising
Administration Officer
Centacare
Forbes
10.2012 - 10.2014
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Monitored stock levels within the office environment, placing orders when necessary.
- Set appointments and managed meeting schedule.
Education
TAFE - Business Administration
Certificate III Administration
Skill Set /tafe09-2013
Communication -
IAP2 Communication Training
Centacare Wilcannia Forbes 01-2013
First Aid - First Aid
Senior First Aid
Forbes 01-2009
High School Diploma -
Peakhill Central School
Peak Hill12-2007
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Scheduling
- Consultative Sales
- Eye for detail
- Excellent customer service skills
- Problem solving
- High pace movement
- Appointment Scheduling
- Call Management
- Positive and professional
- Call triaging
- Conflict Mediation
- Payment Processing
- Minute Taking
- Customer Relations
- Retail Marketing
- Sales expertise
- Multi-Task Management
- Data Collection
Administration and Team Training
Wilcannia Forbes
References
Pro mobile Repairs
0437309534
15 chancellors drive Thrumster
2444
Kristal Kinsela
Business
0448647008
Christine Le strange
Centacare
(02)68501788
Licence
- Current Class c licence
Timeline
Customer Service Representative
Pro Mobile repairs
10.2016 - Current
Cleaner
Tamea Gould cleaning
10.2014 - Current
Administration Officer
Centacare
10.2012 - 10.2014
TAFE - Business Administration
Certificate III Administration
Communication -
IAP2 Communication Training
First Aid - First Aid
Senior First Aid
High School Diploma -
Peakhill Central School