Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Tameem Dawood

Tameem Dawood

Management
Noble Park,VIC

Summary

I have had extensive experience in a variety of fields e.g., Accountant, Bookkeeper, Logistics, Production & Quality Controller, Administration, HR, Customer Service, Operations Manager. PERSONAL ATTRIBUTES Proven ability to work collaboratively within a team, in the workforce and at university. Highly proactive and able to work independently. Excellent communication skills, both written and verbal. Excellent attention to detail. Sound organizational skills, balancing studies and work commitments with success. Strong Analytical/problem-solving ability. Analytical and solutions-focused. Self-motivated and disciplined. Strong personal commitment to achieving results. Accuracy and ability to prioritise tasks Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

Administrative Project Assistant

Home Demolitions
08.2022 - Current
  • Managing CDC approval
  • Managing Safe Work NSW permits for both demolition & asbestos removal
  • Managing all services that are connected to the property to be disconnected prior to starting with any activities at the property
  • Scheduling demolition jobs and getting them ready to start
  • Assisting with customer enquiries and providing them with information related to their jobs
  • Ensuring that compliances have been done for individual jobs
  • Answering phone calls & Emails
  • Assisting the project manager with general tasks
  • General admin duties.
  • Organized project documents to help administrative manager and boost team productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.

Client Service Centre Representative

H&R Block
06.2022 - 07.2022
  • Managing tax return appointments
  • Provides general information on tax returns and requirements
  • Referring and advising clients on the right option to get the best service
  • Working on Teleworker and Time Trade software
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Operations Manager

I Bin Hire & Demolition Pty Ltd
10.2018 - 06.2022
  • Managing & controlling skip bin hire booking which includes deliveries and pickups
  • Providing Skip Road Permit (When required)
  • Providing demolition quotations by doing visual site inspection
  • Lodging & submitting all required approvals and permits for each demolition job
  • To
  • Liaising with City Councils and Building Surveyors to obtain the relative permits and approvals
  • Providing both asbestos and demolition clearance certificates
  • Managing account payable & receivable
  • General admin duties.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Bookkeeper / Administration Assistant

Green Demolition and Earthworks Pty Ltd
04.2018 - 10.2018
  • Applying for all required approvals and permits for each demolition job
  • Providing demolition quotations and estimating for each job
  • Defining bookkeeping policies and procedures
  • Maintains subsidiary accounts by verifying, allocating, and posting transactions
  • Balance subsidiary accounts by reconciling entries using Xero
  • General admin duties.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed tax forms in compliance with legal regulations.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Used knowledge of local laws to comply with reporting requirements.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Inspected account books and recorded transactions.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Input financial data and produced reports using [Xero].
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using Xero.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Administration Officer

United For Trading
01.2015 - 08.2016
  • Data entry
  • Processing purchases, sales, receipts, payments etc.…
  • Payroll and maintain entitlements and employee records
  • Updating and maintaining spreadsheets and registers
  • Work to follow the entries and outputs of the warehouse materials.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Processed purchase orders, service contracts and financial reports.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Drafted and distributed invoices for outstanding payments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Managed daily payment processing and drafted related financial documents.
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Generated reports to suggest corrective actions and process improvements.

Production & Quality Manager

Global Oil Industries
01.2013 - 04.2015
  • Oversee the production process drawing Decide what up a production schedule
  • Monitor the production processes and adjust schedules as needed
  • Monitor product standards and implement quality-control programs
  • Ensure that the health and safety guidelines are followed
  • Supervise and motivate a team worker's performance
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  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in regular meetings with team members to discuss production updates.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Troubleshot production issues and provided timely solutions.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Collaborated with other departments to optimize production workflows.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.
  • Oversaw logistics and inventory management for storeroom.

Administration Manager

United Paper Industries
01.2011 - 03.2013
  • Responsible for inputs and outputs of the raw materials and finished products
  • Responsible for distributing products to storage halls and loading areas
  • Follow all security and safety requirements
  • Overseeing stock control and receiving orders Interviewing and recruiting new staff.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Built excellent employee experience through culture of service and execution of employee assistance programs.
  • Reduced employee turnover through employee development and other retention measures.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Verified customer information for orderly, up-to-date online systems.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Met department budgets by monitoring and reporting on office expenses.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Director of Administration & Stores

The Arabian Jordanian Aerated Water Co. (Sinalco)
01.2008 - 12.2010
  • Responsible for inputs and outputs of raw materials and finished products
  • Responsible for distributing products to storage halls and loading areas
  • Follow all security and safety requirements
  • Overseeing stock control and receiving orders
  • Interviewing and recruiting new staff
  • Dealing with customer service issues such as queries and complaints.
  • Spearheaded internal communication initiatives to foster timely order completion and deadline management.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Identified and resolved operations challenges to promote alignment with business strategy.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Supported timely and accurate administrative task completion.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.

Public Relation Officer

National Flour Mills (Al-Ghurair Group)
01.2006 - 12.2007
  • Responsible for following up and updating all documents related to public administration and organizing them according to priority
  • Follow up on all conditions of employees in the company or institution in coordination with other departments
  • Performing general administrative duties.
  • Produced and distributed internal and external communications.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Executed social media plans to create cohesive online presence.
  • Communicated with media weekly to build relationships and optimize press coverage.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Helped with photo and video production and performed visual and sound editing tasks.
  • Prepared weekly marketing statistics and flow charts to track daily actions using [Software].
  • Managed media relations for organizations to produce successful results.
  • Facilitated press conferences and other outreach events to raise visibility of organization.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
  • Used various social media platforms for media and blogger outreach.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.

Costumer Service Assistant

Emarat Petroleum (Emarat)
01.2002 - 04.2006
  • Providing information about products and services
  • Handling customer inquiries
  • General admin duties.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Described products to customers and how best to care for merchandise.
  • Organized and scheduled customer orders to appropriate departments.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Building & Construction

Trade Institute of Victoria
Melbourne, VIC
08.2022

Certificate IV in Accounting - Accounting

Chisholm TAFE
Melbourne, VIC
2018

Diploma - Electronic Technology Medical Equipment

Al-Mansour Technical Institute
Iraq, Baghdad
08.2000

Skills

  • Professional in using Workflow Max, Builder trend, Bin Manager, Time
  • Trade, Trello and Verizon Connect software
  • Excellent computer skills – MS Office, PowerPoint, and accounting
  • Software
  • Xero
  • Advanced Skill Microsoft Excel- V- Lookup, Pivot Tables, Spreadsheet
  • Development
  • Staff Motivation
  • Staff Management
  • Strategic Planning
  • Data Entry Documentation
  • Records Management
  • Employee Training
  • Site Investigations
  • Electronic Filing System
  • Schedule Management
  • Internal Communications
  • Accounting Support
  • Compliance Controls
  • Documentation
  • Customer Service
  • Bookkeeping
  • Office Equipment Operation
  • Project Planning
  • Workflow Processes
  • Risk Management
  • Complex Problem-Solving
  • Customer Relations
  • Office Supplies and Inventory
  • Client Meetings
  • Maintenance Requirements
  • Labor Control
  • Office Support
  • Team Support
  • Customer Satisfaction
  • Workers' Compensation Knowledge
  • Time Management
  • Data Management
  • Database Organization
  • Mail Management
  • Office Management
  • Healthcare Common Procedure Coding System (HCPCS)

Additional Information

INTERESTS & Hobbies:

Swimming-Horse riding-Reading

Other:

Victorian Full License -Iraqi & Australian Citizen

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Administrative Project Assistant

Home Demolitions
08.2022 - Current

Client Service Centre Representative

H&R Block
06.2022 - 07.2022

Operations Manager

I Bin Hire & Demolition Pty Ltd
10.2018 - 06.2022

Bookkeeper / Administration Assistant

Green Demolition and Earthworks Pty Ltd
04.2018 - 10.2018

Administration Officer

United For Trading
01.2015 - 08.2016

Production & Quality Manager

Global Oil Industries
01.2013 - 04.2015

Administration Manager

United Paper Industries
01.2011 - 03.2013

Director of Administration & Stores

The Arabian Jordanian Aerated Water Co. (Sinalco)
01.2008 - 12.2010

Public Relation Officer

National Flour Mills (Al-Ghurair Group)
01.2006 - 12.2007

Costumer Service Assistant

Emarat Petroleum (Emarat)
01.2002 - 04.2006

Building & Construction

Trade Institute of Victoria

Certificate IV in Accounting - Accounting

Chisholm TAFE

Diploma - Electronic Technology Medical Equipment

Al-Mansour Technical Institute

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Tameem DawoodManagement