Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tameika Elliott

Hobart,TAS

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at the Waterfront Hotel. Skilled in staff training and development, and adept at maintaining high standards of professionalism and integrity. Demonstrated success in improving service efficiency and fostering strong customer relationships, significantly boosting loyalty and trust.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Acting Duty Manager

Waterfront Hotel
10.2022 - Current
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Bar and Gaming Attendent

Waterfront Hotel
02.2005 - Current
  • Answered guest questions to provide fun game experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Explained and demonstrated games and attractions to assist guests.
  • Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
  • Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Collaborated with marketing team members to promote special events and attract new clientele to the gaming facility.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.

Duty Manager

Waterfront Hotel
03.2007 - 10.2022
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Waitress

Three Little Ducks
05.2002 - 02.2005
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Skills

  • Customer Service
  • Customer service focus
  • Time Management
  • New Employee Training
  • Team Supervision
  • Customer Communication
  • Attention to Detail
  • Written and oral communication
  • Professionalism and Integrity
  • Cash Management
  • Staff Training and Development
  • Shift Scheduling
  • Policy Implementation
  • Policy Enforcement
  • Health and safety compliance
  • Facilities Maintenance
  • Payroll Processing
  • Strong leadership

Certification

RSA

RCG

FIRST AID CERTIFICATE

CERTIFICATE 4 IN HOSPITALITY MANAGMENT

FOOD AND SAFETY CERTIFICATE

Timeline

Acting Duty Manager

Waterfront Hotel
10.2022 - Current

Duty Manager

Waterfront Hotel
03.2007 - 10.2022

Bar and Gaming Attendent

Waterfront Hotel
02.2005 - Current

Waitress

Three Little Ducks
05.2002 - 02.2005

RSA

RCG

FIRST AID CERTIFICATE

CERTIFICATE 4 IN HOSPITALITY MANAGMENT

FOOD AND SAFETY CERTIFICATE

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Tameika Elliott