Tameka Davis

Customer Banking Manager

Commonwealth Bank

Latrobe, Tasmania

06.2000 - 12.2024

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conducted performance reviews for team members.
Assigned work and monitored performance of project personnel.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Streamlined communication channels, improving information flow and decision-making speed.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Enforced customer service standards and resolved customer problems to uphold quality service.
Ensured compliance with all applicable laws, regulations, industry standards.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Implemented process improvements, resultingin an increase in operational efficiency.
Coordinated cross-departmental projects to ensure timely and successful completion.
Delegated work to staff, setting priorities and goals.
Enhanced customer satisfaction through the development of a customer service excellence program.
Ensured compliance with industry regulations and company policies.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Led a team of 4 employees, ensuring high productivity and excellent customer service.
Assigned tasks to associates to fit skill levels and maximize team performance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Enhanced team morale and retention through recognition programs and career development opportunities.
Interviewed prospective employees and provided input to HR on hiring decisions.
Managed inventory levels to meet demand without overstocking, reducing waste.
Oversaw daily operations, maintaining efficiency and quality standards.
Ensured compliance with regulatory requirements and industry standards.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Implemented quality control measures to uphold company standards.
Created and managed budgets for travel, training, and team-building activities.
Produced thorough, accurate and timely reports of project activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Trained employees on additional job positions to maintain coverage of roles.
Reviewed completed work to verify consistency, quality, and conformance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Coached, mentored and trained team members in order to improve their job performance.
Managed risk by developing and implementing effective risk management strategies.
Analyzed business performance data and forecasted business results for upper management.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored staff performance and addressed issues.
Provided leadership during times of organizational change or crisis situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Conducted performance evaluations, providing feedback and coaching for team development.
Assisted with customer requests and answered questions to improve satisfaction.

Summary

Overview

Work History

Customer Banking Manager

Education

Certificate in Xero - Business Accountancy

Certificate IV Banking And Finance - Banking And Finance

Skills

Accomplishments

Certification

References

Timeline

Customer Banking Manager

Certificate in Xero - Business Accountancy

Certificate IV Banking And Finance - Banking And Finance

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