Summary
Overview
Work History
Skills
Member of the Jetstar Customer Advisory Council
References
Timeline
Generic

Tameka Ellen Smith

Ballina,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Always wanting to grow and expand my knowledge in the industry. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Duty Manager

Oceania Ground Force
Ballina
01.2023 - Current
  • Schedule and organize daily shift rotations for a team of up to 14 employees.
  • Handle employee problems in absence of general manager.
  • Finalize Fortnightly employee timesheets in a timely manner.

Airport Customer Services Trainer

Oceania Ground Force
Ballina
02.2020 - Current
  • Adapt teaching methods according to the needs of individual learners or groups.
  • Document all training activities such as Training Files and attendance records.
  • Maintain close communication with staff members to ensure continuous improvement and aid in any necessary follow-up.

Customer Service Supervisor

Oceania Ground Force
Ballina
10.2019 - Current
  • Facilitate effective and efficient radio communication with colleagues and flight crew.
  • Encourage team work among colleagues to help improve port on time performance.
  • Worked cooperatively with other team members to accomplish a safe and efficient turnaround of an aircraft.

Customer Service Officer / Cabin Baggage Officer

Oceania Ground Force
Ballina
02.2019 - Current
  • Provide customer service in a courteous and professional manner.
  • Establish productive working relationships with co-workers through open communication, collaboration and team work.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.

Skills

Jetstar Domestic Operations

  • Domestic Check-in
  • Customers with Specific Needs
  • Jetline
  • Max Airport IPad CSO/CBO
  • Cabin Baggage Officer
  • Baggage Services
  • GoNow Domestic Service Desk
  • Domestic Service Desk (SkySpeed)
  • Passenger Marshalling
  • Passenger Door A320/A321
  • Passenger Assistance Device
  • Weight and Balance for Safe Operations
  • FirstBag

Member of the Jetstar Customer Advisory Council

October 2023 - Current

References

Zac Wightman (RGSM / BNK GSM) 0478715355 zwightman@oceaniagroundforce.com

Adam Diete (AYQ GSM) 0499909962 adiete@oceaniagroundforce.com

Mark Evans (OOL Ramp GSM) 0402772000 mevans@oceaniagroundforce.com

Timeline

Duty Manager

Oceania Ground Force
01.2023 - Current

Airport Customer Services Trainer

Oceania Ground Force
02.2020 - Current

Customer Service Supervisor

Oceania Ground Force
10.2019 - Current

Customer Service Officer / Cabin Baggage Officer

Oceania Ground Force
02.2019 - Current

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Tameka Ellen Smith