Tamia Fasson
Glenmore Park,NSW
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Italian Street Kitchen
06.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food Runner
Emu Hall
04.2022 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Established rapport with customers by providing friendly and attentive service.
Crew Member
McDonald's
08.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Caroline Chisholm College
Glenmore Park, NSW09.2023
High School Diploma -
Asquith Girls High School
Asquith, NSW01.2022
Skills
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Guest Relations Management
- Customer Service
- Sales Techniques
- Complaint Resolution
- Upselling
- Order Management
- Wine Knowledge
- Hospitality Service Expertise
- Team Collaboration
- Order Verification
- Guest Engagement
Certification
- Responsible Service of Alcohol License - Attained June 2022
- Certificate II in Hospitality Food and Beverage
- High School Certificate
Timeline
Waitress
Italian Street Kitchen
06.2022 - Current
Food Runner
Emu Hall
04.2022 - 07.2022
Crew Member
McDonald's
08.2020 - 11.2021
High School Diploma -
Caroline Chisholm College
High School Diploma -
Asquith Girls High School